Analyst, User Engagement Adchemy
The Customer Success Team at Adchemy are the experience makers. We live, breath and sweat customer experience; from first interaction through the entire customer journey, we're out to radically simplify enterprise software. We are an extension of our customers, acting on their behalf as proactive evangelists, guides, strategists, and internal voices, delivering world class results through human innovation. We make enterprise software brighter, warmer, and human -- and customers love us for it, including some of largest commerce and retail companies in the world. We're a culture that seeks to continually surprise, delight and excite our customers.
We are looking for a passionate User Engagement Analyst to join our tight-knit and agile team to help drive success through our next generation web app and user experiences. With our fast-paced start-up culture, you will not only analyze user engagement and behavior metrics but you will also be integrally part of the Products Team, providing deep insight and feedback to enhance product features and vision to further deliver world class software. The ideal candidate is creative and scrappy, a self-starter and flawless communicator, with the ability to work closely with amazing product managers and insanely talented ex-rocket scientist turned engineers to humanize and refine the online advertiser experience, creating a radically simpler experience.
A great User Engagement Analyst is a confident multi-tasker; analyze customer journey progress, dive into user engagement metrics, understand user behavior and pain points, derive insights into product enhancements, provide user and customer insights to Customer Success leads, and evangelize as the voice of the user internally. You work closely with Sales & Account Management to provide insights to existing customers to help drive deeper relationships, and collaborate on bigger and better ways to deliver a world class experience. You work with Product and Engineering teams on new feature roll-outs, experience enhancements, and feature priorities. You are the center of the users experience and quarterback their success. This role acts as the Chief Engagement Officer of the individual users experience, and is critical to on-going growth.
Owner of user engagement and success ? understand where and how users are using our app
Continually monitor, analyze and provide insights into user engagement wins and improvements
Define the metrics we should be analyzing and understand to drive improved user engagement
Define what user engagement means ? what success metrics do we need to hit for engagement to be high
Deliver methods for viewing and communicating user engagement metrics and progress
Create seamless methods for monitoring and guidance for on-boarded and active users
Be the voice of the user both internally and externally
Define and communicate success metrics across product, engineering & sales teams
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Adchemy products
Work cross-functionally with product management & engineering as an advocate for the customer to help shape the product roadmap
Desired Skills & Experience
Math/Quant or Economics background
Must understand user engagement and behavior in consumer / web products
1+ years web / consumer / SaaS experience
2+ years Quantitative analysis experience
Fun, spirited, energetic, scrappy, relentless and creative
Want Extra Credit?
Marketing/Paid Search experience
SQL / DB experience
Community building and engagement
Customer Success experience
||Foster City, CA |