Analytics and Reporting Lead Echopass
THIS JOB HAS EXPIRED Responsibilities
Monitor organizational performance and perform quality control evaluations.
Perform departmental projects and corporate initiatives as assigned
Review processes, recommend improvements, increase customer service levels and reduce operational risks.
Create reporting infrastructure, processes and procedures to provide Service Delivery leadership with actionable data and information to monitor and improve the operations of the Service Delivery team.
Build strong relationships between internal and external customers; contribute subject expertise to team and organizational efforts
BA/BS and 5 or more years of related work experience.
5 years experience in data analysis and mining specifically for MS SQL databases
Demonstrate clear communication abilities and strong presentation skills orally and in writing
Broad understanding of IT and/or call center metrics and reporting
Understanding of IT systems monitoring tools and collectors
Ability to interpret complex reports and communicate interpretation effectively to others at all levels of management
Skilled in the writing and presentation metrics and report data in PowerPoint, Excel , and web based presentation tools.
Demonstrated excellent time management and organization skills with the ability to manage deadlines
Skills in programming and reporting automation through scripting are essential
Development of Web based reporting presentations end to end using HTML is a plus
Certification in MSSQL is required
Proficiency in TSQL, Microsoft Office Suite, and Microsoft Report Services.
Works under minimal supervision; self starter
||Salt Lake City, UT |
THIS JOB HAS EXPIRED