Applicant Support Checkr
at Checkr (View all jobs)
Checkr provides modern and compliant background checks for global enterprises and startups. Since graduating Y-Combinator in 2014, Checkr?s product has shifted the on-demand economy. More than 3,000 businesses trust Checkr for their background screenings including Uber, Instacart, Handy, Zenefits, GrubHub, Caviar, and more. Checkr made Forbes 'Next Billion-Dollar Startups 2016' List' (http://www.forbes.com/sites/amyfeldman/2016/10/19/next-billion-dollar-startups-2016/#4012346f554e). A career with Checkr provides the opportunity to make an impact on the professional lives of millions of people.
The Applicant Support Team delivers the cornerstone to Checkr?s success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support.
Handle high volume of inbound phone calls and emails from applicants, resolving their questions with empathy and care
Carefully review background checks and provide accurate responses
Resolve report issues quickly to ensure we are delivering high quality reports within turn time deadlines
Have fun working in a fast-paced, high contact volume environment
1+ years experience in a customer-facing role.
2+ years experience in similar role is required.
Ability to maintain compassion and care for individuals.
Attention to detail.
Desire to innovate and improve your environment.
English & Spanish speaking needed.
College degree preferred.
An infectiously positive attitude and willingness to learn in a fast changing environment.
What you get:
You?ll be poised for growth and expansion with the following training and learning experiences:
A truly transparent work environment.
One-on-one coaching and professional development.
Training in project management, leadership, and prioritization.
Ground floor opportunity as an early team member to directly shape the direction of the company.
100% medical, dental and vision coverage.
Unlimited PTO policy.
Gym membership and transportation reimbursements.
Catered lunch, dinner, and snacks
Diversity at Checkr
Checkr is committed to hiring talent from diverse groups and fostering a culture that honors gender and ethnicity in tech, non-tech, and leadership roles. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
||San Francisco, CA |