Application Analyst Active Network

The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle. Our dress is casual and relaxed â€" but our environment is full of self-driven, over-achievers with strong track records of success in both the corporate and personal spheres. In short, we work hard and we play hard â€" in a very team oriented environment!
The Active Network is currently on the search for an Application Analyst to join our team! This is not a call-centre environment! You may be a new graduate looking to enter the world of information technology, or have some experience and/or a technical orientation. If you want an exciting, challenging, and rewarding career, we want to hear from you!
The successful candidate will assist their Team Lead and the Manager of Support Services in delivering world class support to our customer base. The candidate must have a can do attitude with good organizational skills and a high degree of flexibility. As an Application Analyst you will be responsible for the following result area:
•Providing first tier application level support to customers on The Active Network's software
•Providing training and implementation services to customers on The Active Network's software
Duties and Responsibilities Include the Following:
•Provide phone email and web support to customer base to ensure smooth operation of the software
•Recommend or perform remedial actions to correct problems
•Advise clients on alternate methods of solving issues or recommend specific solutions
•Escalate issues to Technical Analyst team where appropriate
•Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication
•Assist in closing of all open support calls
•Assist in the editing of training materials and manuals
Experience Required:
•Customer service orientation
•Diploma or degree in related discipline or equivalent experience
•Microsoft Windows Operating System Software. (Windows XP, 7, Server OS).
•Teaching and training skills
•Excellent verbal and written skills
•Knowledge of the Communities Market (Parks and Recreation, Higher Education, YM/YWCA's) is considered an asset.
Physical Demands:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work involves sitting, walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 10 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical call center/office environment. Other responsibilities as assigned.
Don't let this great opportunity to work with a dynamic and energetic group of individuals pass you by, please apply now! Be sure to include salary history in your cover letter. EEO/AA.
Interested candidates, please Apply Online.
J2W:MON