Application Analyst Active Network

The Active Network, Inc. provides technology applications and marketing services to community service organizations worldwide and has earned a reputation as a leading online destination for active lifestyles. The company's application services help organizations reduce the cost and complexity of managing community activities and fundraising events. Its marketing services offer integrated online and field marketing campaigns that help brands develop authentic relationships with active consumers. Its consumer properties offer a comprehensive destination for the active lifestyle. Our dress is casual and relaxed â€" but our environment is full of self-driven, over-achievers with strong track records of success in both the corporate and personal spheres. In short, we work hard and we play hard â€" in a very team oriented environment!
The Active Network is currently on the search for a Client Application Specialist to join our team! This is not a call-centre environment! You may be a new graduate looking to enter the world of information technology, or have some experience. If you want an exciting, challenging, and rewarding career, we want to hear from you!
We are looking for an employee for a permanent position. We have a casual workplace promoting a positive work environment. There are lots of interesting customers to interface with and opportunities for learning new technologies.
Job Description
-Provide first application level phone/email support to customers on the Active Network
-Analyze problems, answer questions and provide training about the software
-Make basic customizations based on customer needs
-Identify, test, and identify workarounds for bugs
-Provide regular updates to customers on open support issues
-Research issues dealing with 3rd party technology
-Assist in editing of training materials and manuals
Requirements
-Good communication skills
-Ability to learn quickly
-Good troubleshooting skills
-Ability to work independently and efficiently complete tasks
-Customer-focussed attitude
J2W:MON
J2W:DIC