APPLICATION ENGINEER Varolii Corporation
THIS JOB HAS EXPIRED DESCRIPTION
Seattle-based Varolii is the leading provider of enterprise customer communication solutions that enable dynamic conversations between companies and the customers they serve. Our interactive communication solution is a blend of advanced multi-channel applications built upon enterprise software. It delivers its services through a software service model. Businesses use Varolii?s technology to leverage their rich enterprise-level customer data to proactively and personally interact with their customers with timely, relevant information.
Responsible for deployment of the company?s suite of web-based Incident Communication applications. This individual will drive all phases of the implementation lifecycle, from initial requirements gathering, specification, scope estimation, implementation and delivery of a notification application.
Deliver customer applications, including configuration of the core business notification service, testing and issues resolution, documentation, and other technical deliverables to meet targeted implementation dates.
Manage a portfolio of multiple concurrent customer projects. Develop and maintain project plans and project documentation. Launch customer projects and achieve completion signoff within specified project timeline (ranging from four weeks to three months).
Provide technical sales support to the sales team including presentations, contributing to RFP responses, and interacting with prospects throughout the sales lifecycle. Build and deploy demonstrations for prospects.
Evaluate customer requests for features, competitive products, and internal requests. Actively engage the Engineering team to evaluate product enhancements and issues.
Act as escalation path for critical customer issues whenever required.
Requirements (Knowledge, Skills, and Ability):
Proven track record in the successful delivery of enterprise-level projects for external customers
Experience with structured application development tools and practices
Experience with voice XML desirable
Experience with SQL and simple queries desirable
Ability to operate under deadlines and large workloads in a high tech start-up company or telecommunications industry
Extremely responsive and able to communicate effectively with all levels of the internal and client organizations
Demonstrated ability and willingness to continuously acquire new competencies and accept new challenges. Completes work with minimal supervision and meets established deadlines
Excellent interpersonal, written and verbal communication skills
Demonstrated analytical and problem-solving skills
Education / Experience:
3+ years directly-related industry experience preferred
Bachelor?s degree in Computer Science, Information Systems, or equivalent degree in other disciplines is acceptable with extensive technical and work experience
Experience in the Business Continuity market desirable
||Burlington, MA |
THIS JOB HAS EXPIRED