Charlotte Categories:
Application Hosting Support Coordinator Peak 10
THIS JOB HAS EXPIRED
General Description:The Application Hosting Support Supervisor will be the main point of contact for all customers during their implementation phase of any Peak 10 service. The Supervisor will also be responsible for delegating Support requests and incidents and managing the Application Hosting ticket queue. Candidates will need to possess excellent organization skills and be extremely capable of providing timely and professional communication both internally and to customers. The Support Supervisor must have a strong understanding of technology and the steps required in order to take a customer from nothing to completed project. Strong time management and delegation skills are a must.
Key Responsibilities:
Act as Single Point of Contact for Customer Installations
Maintain constant and professional communication with customers through onboarding and provisioning process
Work with customers on CIF (Customer Information Form) completion and processing
Provide project management type oversight for customers during provisioning
Act as liaison between Peak 10 operations and customer technical contacts to execute required installation tasks
Manage Tasks and Times Frames for Implementations
Work with Peak 10 Provisioning Tools to delegate tasks to teammates and resources
Set proper expectations on completion dates and time required to install service
Document all relevant information and updates pertaining to workflow progress
Oversee Quality Assurance and Customer Transition
Perform QA checks on all tasks and work being performed on behalf of customer onboarding
Manage the transition from provisioning to ongoing Peak 10 Support
Clearly communicate and document customer acceptance of Peak 10 hand-off
Forecast, Report and Track Market Backlog
Accurately track and update all market level provisioning tasks for forecast purposes
Maintain ongoing report of task status and expected delivery dates
Monitor performance of resources to ensure timely delivery of turnover
Effectively delegate support requests to appropriate Peak10 personnel
Accurately track and update all support queue incidents and requests.
Maintain ongoing report of support queue status and expected completion times
Monitor performance of resources to ensure timely response to customer incidents and requests.
Requirements:
AA, BS, or prior experience in technical related field
Demonstrable time management skills
Excellent people and proactive communications skills
Strong attention to detail, and a capacity to follow procedures
Familiarity with various server, application, and network technologies including:
Remote Desktop, SSH, Console Access,Microsoft Server Technologies (IIS, SQL, Exchange, etc?), VMWare and/or other virtualization technologies, VLAN?s, ACL?s, IP subnets, SNMP
| Location: | 8910 Lenox Pointe Drive Suite A Charlotte, NC 28273 United States |
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THIS JOB HAS EXPIRED
Peak 10
Investors: Frontier CapitalAll Jobs: at Peak 10
| Web Site: | www.peak-10.com |
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| Headquarters: | 8910 Lenox Pointe Drive Suite A Charlotte, NC 28273 United States |
| Industry: | IT Services |
