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Application Support Analyst Alert Logic
THIS JOB HAS EXPIRED
The Application Support Analyst will be responsible for the day-to-day handling of the application issues for production systems, including tasks related to identifying and troubleshooting application issues and communicating around resolution or escalation. You will support SaaS web applications running on Linux, MySQL, PhP, C++, Perl, and Erlang.Alert Logic sits at the nexus of two of the hottest trends in IT: the adoption of cloud technologies and increased security and compliance requirements driven by an increasingly connected world. In a typical month, Alert Logic processes over 100 million security events and stores petabytes of data for over 1,300 enterprise customers. We are an established company with a history of almost ten years, yet maintain a pace, energy and agility that allows us to advance our offerings and technology and preserve a startup-like culture. Our revenues are strong. Our customer base is growing rapidly. Everything is in place except one thing: you.
In this role, you will need to:
Serve as the Problem Management escalation point from Incident Management
Coordinate problem resolution between teams and departments
Communicate proactively at the appropriate level (business, customer, technical)
Believe in issue ownership, from identification through resolution
Proactively identify and resolve issues.
Quickly learn how Alert Logic?s products are used by our customers.
Participate in daily Production Support Scrum meetings
Required Skills:
Basic understanding of ITIL
Outstanding accuracy and attention to detail
Ability to triage issues and provide initial debugging.
Excellent follow-through skills
Demonstrated proficiency with Microsoft Excel. You will need to create pivot tables & pivot charts.
Understanding of various kinds of technical infrastructure: (Servers, databases, networks, switches, SANs, VMs, etc.)
Understanding of software development project lifecycles
To be highly accurate in your work
Clear and concise written and verbal communication
History of successfully working in a team-based environment
Professional demeanor and strong interpersonal and communication skills
Must be willing to be occasionally available outside of normal business hours for emergency change activities
Excellent troubleshooting skills.
Desired Skills:
Computer or Business related undergraduate degree highly desired. Spanish fluency a plus.
| Location: | 1776 Yorktown Seventh Floor Houston, TX 77056 United States |
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THIS JOB HAS EXPIRED
Alert Logic
Alert Logic's on-demand solutions provide the easiest way to secure networks and comply with policies and regulations by enabling our customers to detect threats, eliminate vulnerabilities, and manage log data.Investors: Access Venture Partners, DFJ Mercury, Hunt Ventures/Hunt BioVentures, OCA Ventures, Updata Partners
All Jobs: at Alert Logic
| Web Site: | www.alertlogic.com |
|---|---|
| Headquarters: | 1776 Yorktown Seventh Floor Houston, TX 77056 United States |
| 2002 | |
| Industry: | Software |
| Alert Logic is the industry's leading provider of on-demand IT compliance and security solutions. Our solutions provide mid-sized organizations with the easiest way to secure networks and comply with policies and regulations. Our on-demand platform utilizes software-as-a-service to deliver the benefits of rapid deployment, zero maintenance, and no upfront capital costs. As a result, Alert Logic customers benefit from easy and affordable network security and compliance. Headquartered in Houston, Texas, Alert Logic is changing the way IT compliance and security solutions are designed, delivered, and utilized. |
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