Application Support Engineer Market Force Information
THIS JOB HAS EXPIRED Description
Market Force has recently been recognized as a ?Cool Vendor of the Year? by Gartner Group, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country?s fastest growing companies by the Inc 5005000.
Market Force is the leading global customer intelligence solutions company for some of the world?s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.
Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market?customer intelligence?with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.
The Application Support Engineer will be responsible for the maintenance, configuration of all applications and websites that are hosted on servers within Market Force and for every environment within the Market Force organization.
Essential Duties and Responsibilities:
Research problem tickets to resolve data, setup, and code issues to provide responsive correction of issues.
Assist in prioritization of enhancement and defect resolution.
Interact with internal business customers, operation personnel, and development groups in troubleshooting and correction of issues.
Perform root cause analysis on issues that lead to implementation of processes to prevent repetitive issues.
Conduct analysis on issues that lead to implementation of processes to prevent repetitive issues.
Maintain knowledge base documentation.
Work on projects to better improve Production Support model and processes.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
BS Degree in Computer Science or other related engineering field
1-2 years experience in an Application Support, Production Support or Tier II Software Support role ideal.
Windows scripting skills
Excellent diagnostic, debugging, and problem solving skills
Understanding of servers, networks, security, client/server model in a Windows Server 2003 environment
Ability to communicate with various levels of technical experience (developers/ operations/ end users/ support staff)
Understanding of traditional software development life cycle and problem tracking systems
Ability to work in team environment, while being self-directed, proactive and action oriented
Familiarity with Relational Database tools
Proficient in the use and application of MS Office Suite (Word, Excel, PowerPoint and Outlook). Knowledge of Apache/Tomcat configuration, IIS 7 configuration, Subversion or other source control application, OnTime or other issue tracking application, Linux and Windows operating systems, familiarity with Visual Basic 6 and Microsoft .NET (C#, VB), Understanding of MS SQL Server or other relational databases including stored procedure development.
What does Market Force have to offer?
Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:
Flexible Spending Accounts
||East Greenbush, NY |
THIS JOB HAS EXPIRED