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Application Support Engineer Adchemy
As an Application Support Engineer, you are responsible for providing post implementation support to customers that use Adchemy's online marketing platform. You are highly motivated, a self-starter and you are dedicated to providing the highest level of customer satisfaction. The ideal candidate possesses not only a variety of technical knowledge but is able to demonstrate experience in best practices in customer support. You solve problems creatively, possess good entrepreneurial skills and you are flexible, able to adapt to varying customer situations. You enjoy working with people and technology, and as such you have both the ability to interact with engineering teams and have excellent relationship-building and communication skills.Responsibilities
Provide professional and prompt communication on technical analysis and timely resolution of customer issues at the highest level of customer satisfaction
Contribute actively towards knowledge base articles for both internal and external consumption.
Identify gaps and develop solutions to further goals of customers
Work closely with Product Management and Engineering to identify customer requirements and product improvements
Routinely exercises initiative on managing and leading projects involving cross-functional teams that contribute towards work place and team improvement
Continuously seek to improve knowledge in areas relevant to online advertising technology and the industry?s best practices
Perform weekend and after-hours support coverage, including 24x7 pager duty on a regularly scheduled rotation
Requirements
BS degree preferred with a strong academic record
At least 5 years of work experience in a customer support and client-facing environment
Demonstrate clear and concise written and verbal communication
Demonstrate experience in customer support and best practices
Individuals should possess good analytical, problem solving abilities and is a strong team player
Must have strong experience in Internet technologies such as HTML, CSS, Javascript, web servers and other internet/networking related protocols. Individuals should be competent with PL/SQL (MySQL, Postgres GL) and Perl
Experience in programming languages such as Python and Java is a plus although not required
Has demonstrated cross-functional collaboration work experience, exercises great initiative, with the ability to execute successfully on projects
| Location: | Foster City, CA United States |
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Adchemy
Investors: August Capital, Mayfield FundAll Jobs: at Adchemy
| Web Site: | www.adchemy.com |
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| Headquarters: | 101 Redwood Shores Parkway Third Floor Redwood City, CA 94065 United States |
| Industry: | Business Products and Services |
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