Application Support Engineer iMODULES
THIS JOB HAS EXPIRED The Application Support Engineer will provide level 1 support to our existing production clients using iModules? leading edge content, community, and constituent management tools. This position will be a liaison between the Account Manager and the client, providing technical support directly to the client via phone and email. This position will also provide proactive, internal support to the Account Management team through reporting analytics and maintaining the product knowledge base.
Provide technical support to clients including training on how to use the application.
Communicate with Account Managers regularly to identify problems and implement solutions.
Troubleshoot client specific problems to provide resolution.
Maintain client database for tracking, reporting, and task creation.
Update and organize web-based knowledgebase and support portal.
Must be a ?people person? with strong written and verbal communication skills.
Ability to work with multiple external clients or projects at one time.
Strong organization and project management skills.
Must be detail-oriented and focused on the end-goal of enabling clients to use iModules? technology.
Advanced knowledge of web-based solutions and programs including HTML and CSS.
Experience with Content Management Systems (CMS) or Customer Relationship Management (CRM) a big plus.
Strong PC skills, including MS Office applications and database knowledge.
Bachelor's degree with major in business, computer science, or equivalent experiences with select fields preferred or equivalent work experience.
This is a full-time position located in Leawood, Kansas. Benefits include medical, dental, vision, disability and life insurance, paid leave time, and 401k plan with company match.
||Leawood, KS |
THIS JOB HAS EXPIRED