Application Support Engineer Redbrick Health
THIS JOB HAS EXPIRED Department: Operations
Reports to: Application Support Lead
What is RedBrick Health?
RedBrick Health is a health technology and services company founded in 2006 and based in Minneapolis.
With half of health care costs driven by behavior, the best way for companies to control costs is to get people invested in their health. Our platform blends personalized financial incentives, a fresh consumer experience and powerful social tools to make getting healthy easier and more rewarding. We combine relentless innovation with deep consumer insight to create sustained engagement.
BrickHeads (that's what we call ourselves) passionately pursue Our Purpose to Help People Be Healthy. We believe the ultimate reward of better health is the ability to live your fullest life. Your health and well-being affect your family, your happiness, your productivity, your confidence, your finances ? everything.
RedBrick Health is looking for a person to work with our Tier 2 technical support organization as we enter new market segments with new solutions.
The ideal candidate will have experience doing daily technical support for enterprise SaaS solutions with a drive to challenge their abilities. New solutions come with new support challenges. You will be plowing new ground.
If you know how to support enterprise SaaS and are looking to cut new paths we want to talk to you.
Essential Job Functions:
Address incidents, record and communicate solutions submitted and tracked via our internal tracking system
Recognize problems and communicate to product management
Manage multiple requests with competing priorities
Determine if new market segments have new support requirements and work to establish new practices
Essential Job Requirements:
BA or BS in technology related field or equivalent experience
Familiar with ITIL practices
Verifiable experience supporting and troubleshooting multi-vendor enterprise SaaS solutions
Demonstrate knowledge of workflows, data flows and technologies related to adoption of an enterprise SaaS solution
Experience troubleshooting issues relating to web services
Experience using web technologies, including HTTP protocol, Tomcat, JBOSS, and Linux
Able to develop and execute moderately complex RDBMS queries (SQL) to extract, add, and update data.
Programming skills (PHP, shell scripting, Power Shell) a plus
Comfortable working in a fast-paced, changing environment
Creative thinker who can quickly solve problems across a wide variety of business functions
Outstanding relationship building skills with the ability to create mutually beneficial relationships with both internal and external clients is critical.
Must have excellent written and oral communication skills, with the ability to articulate service concepts to a variety of audience
Job requires working on a personal computer for extended periods of time.
Job requires frequent communication with remote customers and peers via email, IM and phone
Job may require some travel to meet with customers
Employee Status: Regular, Exempt, Full-time.
Why RedBrick Health?
We believe a career at RedBrick Health should provide competitive pay and benefits, a collaborative and supportive work environment, plus cutting-edge technology and services ? more reasons to love it here.
||Minneapolis, MN |
THIS JOB HAS EXPIRED