Application Support Engineer Operative
Application Support Engineer
As the market leader in Advertising Business Management, Operative?s core purpose is to connect people, processes and technology in a way that allows media and advertising industries to run an increasingly complex business with simplicity. We give media companies and their partners the freedom to move fast and forward, enabling more than 200 industry leaders to balance operational efficiencies with product innovation, and reduce advertising transaction costs.
We?re a dynamic, high-growth company with a culture where every voice is heard and each opinion valued. We promote opportunity, ownership and responsibility, while maintaining high standards of fairness, diversity, collaboration and individual achievement. As a provider of a next-generation software platform and technology-enabled services, we seek competitive people with a passion for media and technology, an ability to work collaboratively, and an entrepreneurial spirit that propels innovation. We spend every hour of every day analyzing, researching and developing ways to make media companies more profitable. Yes, we?re a little geeky, but we?re also fun, and more scientific and logical than the competition. Operative offers the opportunity to experience a vast learning curve and the ability to be truly ground-breaking in a way that affects how we do business, and ultimately builds value for our employees, customers, partners and shareholders.
Headquartered in New York City with an international base in London and offices around the world, Operative provides a full range of software and services to many of the world?s leading media companies, including: The Wall Street Journal, Reuters, MSN, MTV, Pandora and Sony. For more information, please visit: www.operative.com.
Operative is looking for smart, energetic and technically strong engineers to work as Application Support Engineers. Your problem solving skills will be applied to work with a cross-functional team consisting of Consultants, Engineers and Customer Support to quickly resolve technical application questions and issues. You will have the opportunity to learn about the digital advertising domain and make a significant contribution to customer success and adoption of the Operative.One platform.
Understand and keep up to date on the latest product functionality, its dependencies, the underlying technology stack and their operational impact
Monitor and manage back-end batch processes to ensure application uptime requirements
Work with a cross functional team to understand the root cause of issues reported and suggest alternate options where appropriate
Work with the Development team to create support tools and utilities to automate common tasks
Extensive experience with shell scripting on Unix platforms
Strong relational database skills are essential. Should have written complex queries and scripts for a database such as MySql, Postgres, MSSql or Oracle
Experience with job schedulers, monitoring tools and log processing tools
Aptitude to get up to speed with new products quickly.
Experience working in Technical or Level-2/Tier-2 Application or IT Support is an advantage
Should enjoy researching challenging problems and suggesting solutions
Strong team player with good communication skills
Undergraduate degree preferably in Engineering or Computer Science
Experience with advertising related technologies is a plus
Operative offers an attractive compensation package as well as comprehensive benefits.
A variety of health and dental plans to choose from
Pre-tax commuter benefits
Flexible Spending Account
Activity lounge equipped with foosball and ping pong
New York ?Bagel Day? every Wednesday morning
Free soda, juices, snacks daily
Fun atmosphere filled with talented, hard-working, creative people
||40 West 25th Street |
New York, NY 10010