Application Support Engineer LiveOffice

Responsibilities:





To provide the highest quality of technical support in identifying and resolving problems for partners, clients and internal staff in line with Companys Service Level Policy

To operate as a product specialist in the area of our product and its components

Identify trends in problems logged to feed into product roadmaps

Work with other Company staff, both Support and Technical, to assess and communicate appropriately the impact of problem resolutions

Identify and champion improvements in problem resolution processes

To train and work with offshore team on outstanding application support related tasks.

To work on automation of tasks, application support related tasks.

To take ownership for all outstanding customer queries from the time Technical Support are contacted until escalation, or the resolution is provided for the customer

To identify the appropriate process for each problem resolution

To share experience and knowledge of problem resolution with other staff members (including international staff) and to assist in creating a knowledge Base for Companys online products.

To maintain the guaranteed system uptime it may be necessary to provide 'on call' out of hours support.
Qualifications:

Technical skills

3 years hands on experience with SQL, data analysis and manipulation skills

Good knowledge with C, ASP.NET, HTML, Java

Good understanding of Windows operating systems and active directory

Four year college degree, preferably in computer related fields



Personal skills and experience

Good verbal and written communication skills

Ability to work under own initiative

Excellent customer focus

Team player

Confident and self-motivated

Completion focused

Ability to analyze and prioritize

Proactive approach

Problem solving skills

Location:	2780 Skypark Drive Suite 300 Torrance, CA 90505 United States