Application Support Lead Datalogix
Today, Datalogix helps over 50% of the top 100 advertisers and over 90% of the top 50 digital media and ad tech companies succeed by connecting their media to the world?s largest platform of 1:1 offline purchasing data. Only Datalogix leverages over $1 trillion in consumer spending to address and measure the effectiveness of digital advertising across all key verticals, including Retail, CPG, Automotive, Telecom and Financial Services.
In the past two years, Datalogix has created some of the industry?s biggest advancements in digital targeting and measurement and is recognized as the industry standard for accuracy and accountability. In this time, we?ve doubled revenues and our team and expect to do the same in the next two years, creating unparalleled opportunities for DLXers. Yet even in the face of this sustained hyper-growth, we?ve managed to stamp out bureaucracy and preserve the energy, creativity, nimbleness, individual empowerment and fun of an emerging company. We are based in Colorado and have offices in NYC, Boston, Chicago, Detroit, San Francisco and London.
Develop and lead an Application Support function within the IT Operations team. That function will serve as the first line of defense for customers experiencing hardware, network, and/or server level operating system and application problems day-to-day. Those customers include end users as well as software and infrastructure engineers.
Key responsibilities include:
Tier 1 triage, troubleshooting, remediation, and escalation of tickets tied to the Application Support function
Own key 3rd party software management (e.g., Confluence, Keynote, LogicMonitor, ActiveBatch, etc.)
Create and maintain materials that outline and support the Tier 1 Application Support function, associated processes, and overall system components that are supported
Coordinate with Tier 2 support teams to establish and manage clear escalation guidelines for supported system components
Train and support junior team members in resolving Application Support tickets
Proactively identify ways to optimize the Application Support function ongoing
Rotational pager duty
Assist broader IT Operations team with Tier 1 resolution of critical product support tasks, including data pulls, automated job set-up, release coordination, etc.
Skills and Qualifications:
A two or four year technical degree (Computer Networking Systems, CIS, etc.)
Demonstrated ability to troubleshoot Microsoft Windows and Linux server platforms, as well as software applications on each
Demonstrated knowledge of server hardware architecture
Experience managing users, groups, and permissions in Active Directory
Strong written and verbal communication skills
Highly organized with strong attention to detail
Systems or network administration certifications a plus
Database technology experience a plus
Digital advertising technology experience a plus
We offer competitive compensation, incentive and bonus plans with unlimited upside, and stock options for all DLX employees. Our benefits include quality medical, dental, flexible spending, and life insurance, effective the day you join the team, and a 401k plan. We also provide DLX Recharge, our unique and flexible no-tracking time off philosophy that allows us to take time off when we need it to ?recharge?.
Westminster, CO, US
||10155 Westmoor Drive |
Westminster, CO 80021