Application Support Specialist/QA Lead Revionics

Revionics delivers the most advanced price, promotion, and markdown optimization solution available to retailers. Our predictive technology leverages an integrated forecast, enabling a coherent view of customer demand across all decision areas. This proprietary approach, applies advanced analytics and science to predict customer behavior, empowering retailers to make better, decisions, improve customer loyalty, and achieve their overall financial objectives.
Revionics solutions are delivered on a modern, fully scalable, pay-as-you-go, software-as-a-service platform. Our clients include retailers in grocery, automotive, drug, building materials, convenience, general merchandise, and discount stores.
Role and Responsibilities:
Revionics is looking for an individual to be responsible for building on our reputation of outstanding service and creating loyal customers. You will be responsible for providing a high level of customer support as well as product acceptance testing. Knowledge of principles and process for providing exceptional customer service is required will include needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Required Skills: Highly motivated individual with excellent oral, written, and interpersonal communication skills. Excellent comprehension skills; ability to see the big picture and determine impact of minor or major software changes Highly proficient in the use of SQL queries and/or other relational databases tools. Ability to clearly explain ideas and concepts, both orally and in written format, as well as the ability to organize information logically and effectively. Strong deductive reasoning, extreme attention to detail, persistence, patience and creativity. The ability to multi-task and learn quickly in a fast-paced environment. Superb organization and time management
The Ideal candidate will also possess the following skills: Work independently and efficiently to meet deadlines. Promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. Experience with data integration and utilization of integration tools like Informatica Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Duties: Provide client support and technical issue resolution via E-Mail, phone and other electronic medium. Provide training to clients in the use of system and applications. Data integration support for on boarding customers and trouble shooting. Drive root cause analysis and corrective actions on quality issues. Assist product support with analysis and verification of software anomalies as reported by customers, to determine validity
Obtain general understanding of application utilization related to company offered services.
Identify and correct or advise, on issues related to application systems.
Perform creation of new accounts and/or updates to existing accounts.
Log and report on customer requests and issues using tracking system.
Perform acceptance testing and report on issues prior to, during and post release.
Preferred Experience:
2 years customer support experience
2 years technical service experience in a customer facing role
Retail technologies experience a major plus
Experience in retail or wholesale grocery industry a plus
Experience With:
Microsoft SQL Server 2005/2008
Microsoft Excel
Microsoft Word
Various Text editors and their functionality
Interpreting design specification documents
Additional Helpful Skills and Experience:
XML
SQL
Grocery Store Back Office Systems
Scripting experience/skills
Informatica
FTP
Database
Data reporting and storage techniques
Compensation:
Base Salary, Incentive Pay and Equity Are all negotiable based on the candidates qualifications.
Management:
This position will report to the CIO.
Travel:
Up to 25

Location:	Roseville, CA United States