Application Support Specialist Revionics
Revionics is a leader in the emerging technology of Retail Lifecycle Price Management.
Our solution covers:
Everyday Price Planning & Optimization Promotion Price Planning & Optimization Markdown Price Planning & Optimization Integrated Demand Forecasting
Revionics provides sophisticated software that analyzes consumer trends in addition to other variables such as cost, competition, and price strategy, to help determine the best price for each item sold in retail stores. Our technology is delivered in a Software-as-a-Service (SaaS) fashion as a subscription via the Internet. This approach allows retailers of all sizes access to technology and pricing expertise that they may not be able to otherwise afford.
Role and Responsibilities:
Revionics is looking for an individual to be responsible for building on our reputation of outstanding service and creating loyal customers. You will be responsible for providing a high level of customer support as well as product acceptance testing. Knowledge of principles and process for providing exceptional customer service is required will include needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
Required Skills: Highly motivated individual with excellent oral, written, and interpersonal communication skills. Excellent comprehension skills; ability to see the ?big picture? and determine impact of minor or major software changes Working knowledge of SQL queries and/or other relational databases. Ability to clearly explain ideas and concepts, both orally and in written format, as well as the ability to organize information logically and effectively. Strong deductive reasoning, extreme attention to detail, persistence, patience and creativity. The ability to multi-task and learn quickly in a fast-paced environment. Superb organization and time management
The Ideal candidate will also possess the following skills: Work independently and efficiently to meet deadlines. Promptly answer support related email, phone calls and other electronic communications. Self motivated, detail-oriented and organized. Experience with hardware and software issues. Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Provide client support and technical issue resolution via E-Mail, phone and other electronic
Provide training to clients in the use of system and applications.
Drive root cause analysis and corrective actions on quality issues.
Assist product support with analysis and verification of software anomalies as reported by
customers, to determine validity
Obtain general understanding of application utilization related to company offered services.
Identify and correct or advise, on issues related to application systems.
Perform creation of new accounts and/or updates to existing accounts.
Log and report on customer requests and issues using tracking system.
Perform acceptance testing and report on issues prior to, during and post release.
2 years customer support experience
2 years technical service experience in a customer facing role
Retail technologies experience a major plus!
Experience in retail or wholesale grocery industry a plus
Microsoft SQL Server 2005/2008
Various Text editors and their functionality
Interpreting design specification documents
Additional Helpful Skills and Experience:
Grocery Store Back Office Systems
Data reporting and storage techniques
Base Salary, Incentive Pay and Equity Are all negotiable based on the candidates qualifications.
This position will report to the Director of Technical Services.
||Roseville, CA |