Application Support Technologist RealMed
THIS JOB HAS EXPIRED GENERAL DESCRIPTION
The Application Support Technologist is a key member of Production Application Support and Triage Team. This position will act as a Tier II technical resolution point person for various complex system, application, data analysis related issues and a liaison between the Customer Support Center (CSC) / Field Staff and the IT Services group. Interested candidates must possess the following levels of experience in order to be considered:
Data, system and application analysis in a Tier II role.
Client helpdesk ticket resolution at a Tier II role.
Monitor and react accordingly to various application irregularities.
Monitor, investigate and remediate any application related process failures.
Escalate and/or involve other resources as needed to insure the highest level of client satisfaction.
Provide on-call coverage after hours on a rotating basis.
Work an eight-hour shift between the hours of 7:00AM and 6:00PM, Monday through Friday.
WORK EXPERIENCE & SKILLS (Required)
Experience with creating, modifying and updating SQL queries and data changes is a must.
Familiarity with administrating all components of the Microsoft Windows 2000/2003 server operating system family including Com+, MSMQ, and IIS.
Strong prioritization skills in a fast paced, time sensitive environment are required.
Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientated and familiarity with testing and troubleshooting techniques.
The ability to multi-task as well as excel in a team environment is essential under limited supervision.
Previous programming experience with .Net, XML, VB6, and Visual C++ is a plus.
MCP, MCSA or other relevant certifications are desirable.
Experience in supporting web-based application software and/or healthcare experience in a data/process analysis role is highly desirable.
TIBCO experience is highly desirable.
WORK EXPERIENCE & SKILLS (Preferred)
Candidate should have a B.S. degree in Computer Technology/Science or related degree with a GPA of 3.0 or above on a 4.0 scale. Those candidates about to graduate are encouraged to apply.
A wide range of various computer technology classes within the degree is required.
||510 East 96th Street |
Parkwood 5 Building
Indianapolis, IN 46240
THIS JOB HAS EXPIRED