Applications Support Analyst UnitedLex Corporation
The Applications Support Analyst is responsible for supporting the planning, implementation and management of enterprise applications as well as assuring the application availability, reliability and performance according to business and client needs.
Follow Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
Collaborate with IT to ensure that all aspects of Enterprise Applications services are being delivered at a level that will ensure client satisfaction.
Ensure support SLAs are established and being met.
Identify recurring support activities and proactively plan solutions to prevent issues requiring support.
Create SQL scripting and ad hoc reporting to satisfy clients special needs.
Configure and administer the environment where Enterprise Applications run
Be an escalation point for advanced application support and troubleshooting needs.
Promptly support end users with complex SQL Queries impacting Applications performance
Manage data sets for bulk loads and exports
Become liaison with Information Technology and Database Administration teams to address Applications availability and performance issues
Facilitate Consultants, Clients and Project Managers with design and set up of projects and services running on our Applications
On project by project basis, provide solutions specific to requirements not met by Applications functionalities or implement processes that will enhance Applications performance to clients expectations
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Stay up-to-date regarding applications market and offerings by competitors
Experience and Skills
REQUIREMENTS & COMPETENCIES:
2+ years of experience supporting applications based on the Microsoft SQL Server RDBMS platform
Litigation Support experience is strongly preferred, especially in working with document review applications like Relativity, iCONECT and Concordance.
Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting.
Bachelor's degree in Information Systems, Business, or commensurate experience (Masters degree preferred).
Coordinate work with multi-cultural and multiple time zone teams.
Disseminate knowledge across teams to promote the highest level of service possible.
Ability to work independently or under only general direction.
Multi-task with superior decision-making, analytical and problem-solving skills.
Problem solving approach and identify opportunities for processes improvement.
Excellent verbal and written communication skills.
Available for after-hours and weekend on-call work as necessary to support application.
||Overland Park, KS |