Applications Support Analyst UnitedLex Corporation
The Applications Support Analyst is responsible for supporting the planning, implementation and management of enterprise applications as well as assuring the application availability, reliability and performance according to business and client needs.
Follow Standard Operational Procedures to maintain Enterprise Applications and ensure their correct functioning and performance to meet SLAs commitments
Collaborate with IT to ensure that all aspects of Enterprise Applications services are being delivered at a level that will ensure client satisfaction.
Ensure support SLAs are established and being met.
Identify recurring support activities and proactively plan solutions to prevent issues requiring support.
Create SQL scripting and ad hoc reporting to satisfy clients special needs.
Configure and administer the environment where Enterprise Applications run
Be an escalation point for advanced application support and troubleshooting needs.
Promptly support end users with complex SQL Queries impacting Applications performance
Manage data sets for bulk loads and exports
Become liaison with Information Technology and Database Administration teams to address Applications availability and performance issues
Facilitate Consultants, Clients and Project Managers with design and set up of projects and services running on our Applications
On project by project basis, provide solutions specific to requirements not met by Applications functionalities or implement processes that will enhance Applications performance to clients expectations
Continually seek opportunities to increase customer satisfaction and deepen client relationships
Stay up-to-date regarding applications market and offerings by competitors
UnitedLex is an award-winning global leader in Legal Services Outsourcing with over 1300 attorneys, engineers, and consultants in thirteen global offices and three world class data centers. Headquartered in Overland Park, KS, the company was founded in 2006 with the singular mission to improve the performance of law departments, law firms, and academic institutions. We provide unparalleled state of the art solutions to our clients in North America, Europe and Asia. Our work utilizes insight, technology, and resources to reduce costs and solve complex legal and business challenges and is focused in the areas of: eDiscovery and litigation support, intellectual property, contracts, immigration, data forensics, cyber security and law firm domain and support services functions.
Full-time UnitedLex employees enjoy free health, dental, vision, short term disability, and life insurance, plus paid holidays and paid time off. The company also provides a wide selection of other group benefits and a 401(k) with a 100% vested company match.
As a fast growing company, we are committed to hiring talented individuals, providing great places to work environments, developing our people through formal and informal training and diverse experiences, and providing interesting, challenging, and innovative work.
UnitedLex is an Affirmative Action and Equal Opportunity Employer, M/F/D/V.
Experience and Skills
REQUIREMENTS & COMPETENCIES:
2+ years of experience supporting applications based on the Microsoft SQL Server RDBMS platform
Litigation Support experience is strongly preferred, especially in working with document review applications like Relativity, iCONECT and Concordance.
Detailed technical knowledge and solid hands-on experience with performance tuning and troubleshooting.
Bachelor's degree in Information Systems, Business, or commensurate experience.
Coordinate work with multi-cultural and multiple time zone teams.
Disseminate knowledge across teams to promote the highest level of service possible.
Ability to work independently or under only general direction.
Multi-task with superior decision-making, analytical and problem-solving skills.
Problem solving approach and identify opportunities for processes improvement.
Excellent verbal and written communication skills.
Available for after-hours and weekend on-call work as necessary to support application.
||Overland Park, KS |