Applications Support Engineer DataDirect Networks
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DataDirect Networks (DDN) is the world leader in massively scalable storage. We are the leading provider of data storage and processing solutions and professional services that enable content-rich and high growth IT environments to achieve the highest levels of systems scalability, efficiency and simplicity. DDN enables enterprises to extract value and deliver results from their information. Our customers include the world's leading online content and social networking providers, high performance cloud and grid computing, life sciences, media production organizations and security & intelligence organizations.
Deployed in thousands of mission critical environments worldwide, DDN's solutions have been designed, engineered and proven in the world's most scalable data centers to ensure competitive business advantage for today's information powered enterprise.
We are currently seeking a Applications Support Engineer
The Applications Support Engineer will primarily be responsible for the deployment and support of DDN solutions and Hardware .This position will be field based and involve travel of approximately 40%. The ASE will need to be able to partner strongly with Account Executives in pursuit of future business opportunities; providing technical expertise to ensure strong customer relationships. This ASE must have considerable knowledge of Linux and GPFS and be able to speak the technical vernacular of the HPC industry. Must have strong communication skills, including: connecting with customers via phone, face to face, and in written correspondences.
Responsibilities for this role include but are not limited to:
?Develop innovative, customized solutions to meet customers? business needs.
?Participate in customer-focused seminars, tradeshows, events, and trainings.
?Create technical drawings, presentations, and recommendations.
?Conduct research and gain knowledge of all key products and technologies (including competitive market analysis).
?Clearly communicate complex technical topics to the varied knowledge levels of internal account executives and external customers.
?Develop positive and trustworthy relationships with customers throughout the sales process and product implementation in order to build repeat business.
?Manage customer relationship post-sale to ensure the highest caliber customer satisfaction.
?Create and share weekly work summaries.
?Acquire and maintain a thorough and procedural understanding of DDN Sales Cycles, products, and services and a thorough technical understanding of like industries.
?Identify Customer Needs: Seeks to provide an appropriate solution by understanding what the customer is trying to accomplish; spends time in a needs analysis process that identifies key objectives specific to an individual customer; gives the customer?s agenda priority over a standard response; changes the sales approach or solution to accommodate the customer versus force fit the customer to an existing model.
?Provide Reliable Information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of new developments; proactively educates customers or shares information as part of the service they deserve.
?Deliver Added Value to Customers: Stays in touch with market trends, including environmental and competitive forces influencing the market, so that he can be seen as a valuable resource to important constituents internal or external to the organization; constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instruction; spends the time to build a base of knowledge that ultimately helps others to be more effective.
?Maximize Results by Anticipating Obstacles that Could Impede Progress: Able to sort through bureaucracy, complexity, or politics to focus on required results; is not caught unprepared when obstacles are encountered; meets self-imposed standards of excellence by delivering agreed upon results that are straightforward and customer defined.
Qualifications for this role are:
?Must have industry experience of 7+ years working with distributed and/or clustered file systems.
?Experience supporting sales efforts is essential to success in this position.
?A BS or higher degree in Electrical Engineering, Computer Science, Mathematics, Sciences; or equivalent is required.
?This position will be field based and involve travel approximately 40% of the time.
?Technical Expectations: The following are preferred technical requirements: Linux OS, Unix OS, Windows OS, Mac OS, SCSI, Lustre, GPFS, CXFS, QFS, ZFS, NAS, SAN, Pearl, Shell Scripting, Solaris, and Visio.
?Strong Linux Shell scripting skills are required.
?GPFS filesystem Knowledge is required.
?Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.
DDN has a strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:
Self Starter ? A pro-active orientation and the ability to operate independently to achieve goals.
Success/Achievement Orientation ? Ability to thrive in the face of adversity, drive to overcome all obstacles to reach goals.
Leveraging Relationships ? Orientation to leverage all relationships (internally and externally) to maximize personal and DDN successes.
Problem Solving ? Ability to understand a situation and to identify the best route to satisfy all concerned parties and enhance DDN?s brand.
DDN takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, DDN welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.
Thank you for your interest in joining DDN!
Please read only if you need application assistance:
If you are having problems applying online or need assistance with applying for a position or have general questions, please contact Human Resources via email at EmploymentApplicationHelp@ddn.com.
This email is specifically designated for people who are having difficulty applying for a specific position via our website at www.ddn.com/careers. All candidates MUST apply via our website and to a specific open position to be considered for a position; we do not accept resumes at this email or in any other submission format.
If you are having a problem applying to a role online, please state this in your email and someone will be in touch with you within 36 business hours.
Thank you so much and have a great day!
The Recruitment Team at DDN
||Raleigh-Durham, NC |