Assistant Customer Support Manager Globus Medical
-- Hours: 10:30am-7:30pm--
The Assistant Customer Support Manager is responsible for assisting the Manager in ensuring the Customer Service department functions efficiently on a daily basis. The position requires the individual to be a team player with the ability to function well in a challenging and fast-paced environment. Must be enthusiastic, display a positive and professional work attitude, possess excellent team leadership/coaching abilities and have strong skills in areas of dependability, interpersonal relationships, flexibility and maturity. Routinely handle all corporate and personnel confidential information in a discreet, professional manner. The Assistant Customer Support Manager reports directly to the Customer Support Manager.
? Work with the Customer Support Manager in maintaining a cohesive Customer Service Department which meets all internal and external customer needs consistently.
? Oversee and assist with the processing of international orders as well as domestic orders; will be actively involved in the international order and shipping process.
? Ensure that all requests are processed accurately and on time; research and resolve any issues.
? Effectively assist in the supervision of the Sales Support employees by adhering to policy, providing guidance and clear direction, coaching and training to overcome deficiency and achieve employee/team success.
? Prepare Customer Service reports and data analysis.
? Provide recommendations to improve the efficiency of CS processes as well as the CS system/portal.
? Ensure that the Department has continuous coverage and provide back-up coverage as needed.
? Accountable for customer complaints and ensure their resolve with 100% customer satisfaction and operate within company's guidelines and Quality Policy.
? Communicate all product concerns to CS Manager, VP of Operations, Director of Quality, and Group Engineering Managers.
? Follow all procedures as outlined in Globus Medical's Quality Policy and ensure that the Customer Service department is in total conformity with the FDA and other government agencies.
? Participate in management meetings on strategic initiatives and business planning.
? Represent the company in a professional manner.
? Must be available to work evenings and weekends.
? Special projects and duties as assigned.
? Five (5) years previous experience in a customer service supervisory role, preferably in a medical device company
? Bachelor's degree preferred
? Advanced knowledge of Windows & Microsoft Office
? Exce11ent verbal and written communication skills
? Ability to prioritize effectively to meet deadlines
Globus Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
||Valley Forge Business Center |
2560 General Armistead Avenue
Audubon, PA 19403