ASSISTANT TECHNICAL ACCOUNT MANAGER ON24
Assistant Account Managers are responsible for working with the Technical Account Manager in managing the daily activities and relationships between ON24 and its clients. This is a role which requires an organized individual, who is comfortable interfacing with clients, handling multiple projects with both long and short timelines, and facilitating projects involving various internal team2, the Technical Account Manager and external client teams.
Reports to: Account Director
Organization Unit: Professional Services
Assist in administrative functions for Technical Account Managers
Must be able to consistently meet project timelines and ensure client expectations are met and exceeded.
Assist with implementation of accounts
Communicate with clients regarding deliverables and status of projects
Receive and process event requests, and ensure they are executed on by the internal ON24 teams
Provide Event Management services as needed
Assist with reporting and billing functions
At least 3 years of work experience in administrative and client communications
A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
The ability to work effectively with all levels of the organization to effectively complete assigned projects within the specified timeline.
Strong Internet and Web technical skills including intermediate knowledge of HTML.
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent organizational, planning, and communication skills.
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
HIGHLY DESIRED EXPERIENCE
A solid understanding of live and on-demand streaming media technologies combined with a working knowledge of audio/video streaming and codecs.
Must be prepared to work occasional non-standard hours and occasional travel.
||Charlotte, NC |