Associate Account Manager Kadient
THIS JOB HAS EXPIRED Position Summary
We have an immediate opening for an Associate Account Manager in Blue Ash, Ohio. You will be a member of our Account Management team which develops and manages our existing customer relationships. Since the majority of your customer interaction will be via the phone, the travel requirement is very minimal.
The Associate Account Manager is responsible for the following tasks:
Interact with customers regarding their use of the Qvidian sales proposal and sales execution applications in achieving their specific business objectives.
Establishing and maintaining successful, ongoing customer relationships, resulting in high customer satisfaction, high renewal rates, and on-time renewal payments.
Facilitate the resolution of customer issues brought to your attention, including directing customers to the available Qvidian resources.
Define and execute territory and account strategies to grow business and achieve defined goals.
Accurately forecast anticipated renewals.
Demonstrate effective presentation skills.
Follow established Qvidian policies and procedures.
2+ years of demonstrated success in an account management and customer service role, ideally supporting business-oriented SaaS applications.
Proven ability to develop successful business relationships.
Self-motivated and goal-oriented.
Excellent listening skills.
Resilient and creative - able to successfully address customer objections and frustrations.
Professional maturity - consistent application of good judgment in challenging situations.
Personal discipline to balance multiple responsibilities through superior organizational skills.
Commitment to outstanding customer service.
Personal accountability and a strong work ethic.
Effective verbal and written communication skills.
Professional, customer-oriented phone presence.
Familiarity with Microsoft Office and CRM systems (Salesforce preferred).
This is a full-time position.
With offices throughout North America, Australia, and the United Kingdom, we offer competitive salaries, outstanding benefits (including health, dental, life and disability) and a terrific bonus program.
||Cincinnat, NH |
THIS JOB HAS EXPIRED