Associate Director, Student Support Services Embanet Corporation

Job Description

EmbanetCompass. Learning Transformed. Minds Engaged.

EmbanetCompass partners with premier non-profit educational institutions by providing the capital and support needed to launch successful online degree programs with world-wide reach. EmbanetCompass is passionate about enabling the learners of the world to achieve their higher educational goals via an exceptional online learning experience. Our company is the only one that provides a true partnership that creates and extends online education programs for our academic partners and their students. We deliver student acquisition expertise, academic understanding and predictable business results through engaged minds of our people.



Take Your Career in a Positive, Exciting New Direction.

What is it like to work with EmbanetCompass? Our team atmosphere provides the best of both worlds: a highly professional yet friendly setting where you can do your best work, while collaborating with an affable group of respected, highly intelligent individuals that includes faculty, researchers, former deans, marketers, recruiters, instructional designers, and technologists. We enjoy our work, our colleagues and are passionate about our partners and students. Our strong growth has provided an opportunity for you to join our team in Chicago (Elk Grove), IL.



Associate Director, Student Support Services:

Specific duties and responsibilities include, but are not limited to, the following:

Supervise, train, coach, mentor, lead and guide a team of Student Services employees.

Meet with other directors, managers and supervisors to stay informed of changes affecting day to day business operations.

Monitor, analyze and evaluate their assigned employee phone call and e-mail activity reports on a daily basis, coaching and correcting variance from established guidelines as appropriate.

Maintain accurate and complete student enrollment records and account for the same for their assigned team as required by university governance, all laws, policies, and administrative regulations.

Meet or exceed student enrollment program metrics each term, working with their assigned business unit team.

Prepare and develop all required enrollment forecasts, and business metric reports on enrolled students for their team and report on all assigned enrollment activities as required.

Manage the reconciliation of student enrollment numbers and process student and facilitator invoices on a timely basis for their team, working with Finance/Accounting.

Confer with assigned team members regarding ?at risk? students, and coordinate with university faculty and program directors to develop specific, personalized, intervention plans and activities for each ?at risk? student facing an academically difficult situation.

Facilitate student requests for assistance such as contacting campus based facilitators or arranging for additional academic tutor training and referring students to the appropriate university services, tracking and monitoring their progress thereafter on a regular schedule or until they are assessed not ?at risk?.

Confer with faculty, program directors, other campus counselors, and administrators to help resolve students' academic and administrative problems.

Launch new programs as needed working with the Business Development team.

Participate in the course review and evaluation process for the department including monitoring and analyzing learner feedback to ensure quality of program/course is maintained.

Own their facilitator recruitment functions including creation and administration of job postings, review of resumes/online-applications and conducting interviews as needed

Provide both verbal and documented candidate recommendations to Lead Instructors well in advance of course start dates as needed

Ensure the preparedness of facilitators prior to course start date including distributing course materials, handbooks, setting up facilitator user accounts and providing course development with bio information as needed

Coordinate with Lead Instructor and facilitators to establish weekly call times and weekly chat sessions with students as needed

Monitor Facilitator response times and quality of communication and escalate any concerns to Lead Instructor as needed

Manage facilitator contracts and invoices as needed



Requirements:

Bachelor?s degree minimum, a Masters degree or Masters in Business degree preferred

2 -5 years previous Higher Education Administration or Student Services work experience desired

5 years prior experience as a Manager with 5 or more direct reports

2 years of prior budgeting and P&L management experience in a corporate setting



Enjoy the Rewards of Excellence:

Exceptional Compensation and Benefits.

In return for your invaluable knowledge, skills, talent and ambition, EmbanetCompass offers competitive salaries and excellent benefits, including substantial tuition reimbursement for our advanced degree programs that EmbanetCompass supports, and much more.

Location:	Chicago, IL United States