Associate, Help Desk DFA Capital Management
THIS JOB HAS EXPIRED Job Description:
Provide IT Help Desk support including business customer calls, logging requests, end user assistance, troubleshooting, and problem resolution. Provide IT infrastructure support including support for PC?s, servers, network equipment, telecom equipment, printers, etc. Analyze and resolve IT infrastructure issues. Document all activities in tracking system. Position requires periodic support during non-business hours.
Essential Responsibilities ? Familiar with basic IT technical and troubleshooting concepts, including willingness to take ownership of user issues and bring them to a satisfactory resolution. Some experience with Windows 7, Office 2010, Web Browsers (IE7 & Up / Chrome), Google Apps, Cisco based remote access, proprietary & 3rd party software, McAfee product suite (Antivirus / HIPS/Encryption), Printing, etc.
Ability to follow documented procedures as well as the ability to create technical documentation and procedures including
Administration duties such as call tracking and monitoring, status reports, active participation in meetings
Develop solutions to complicated problems. Create entries in knowledgebase for use by other team members. Assist team members in applying new solutions to problems.
Troubleshoot, diagnose and correct connectivity issues arising from all possible remote locations including other Conning offices, hotels and private homes. Support usage and connectivity issues for any external customers reaching Conning applications from the Internet and those using Conning?s Virtual Private Network facilities.
Monitor IT infrastructure, troubleshoot issues, and resolve problems.
Design and build standard platforms including desktops, laptops, Blackberries, servers, virtual servers, etc. Includes configuration/installation of standard software.
Stay current with upgrades and new release of supported software, developing new troubleshooting skills and learning the impact changes will have on all aspects of the supported environment. As new technology and new computer systems are introduced at Conning, quickly acquire sufficient knowledge and skills to provide a high level of support during conversion activities and after implementation. Assist in the creation of new support parameters, documenting new solutions. Use current knowledge and experience to anticipate support needs and develop new procedures in anticipation of future requirements.
Create and maintain accurate IT documentation.
Adhere to Conning IT standards for hardware/software, security, request/ticket tracking, source control, and change management.
? Associate?s Degree in Computer Science or related field and/or 2 years of equivalent work experience is acceptable.
? 2+ years experience supporting IT infrastructure hardware/software used by Conning.
||Hartford, CT |
THIS JOB HAS EXPIRED