Associate IT Business Analyst Infor Global Solutions, Inc.
THIS JOB HAS EXPIRED
Associate IT Business Analyst
India, Hyderabad,Q-City 4th Flr Blk B
Wednesday, February 06, 2013
Role: Associate IT Business Analyst
Experience: 3-5 years
POSITION / RESPONSIBILITIES
The Infor IT Tier 2 support organization is a progressive high-paced team, each specializing in a specific set of the Infor product suite and other third party products. The qualified candidate will have a proven track record of:
- Providing courteous customer service in an accurate and timely manner.
- Responding to incidents, recording incident activity and solving problems (root cause analysis).
- Utilizing all available support material and tools to successfully resolve problems.
- Resolves issues related to technical product capabilities and client knowledge and ensures that the client is utilizing appropriate processing procedures.
- Contributing to IT internal knowledge base.
- Participate in project teams for rollout new versions/functionality.
- Keeping management informed of outstanding issues by preparing monthly/weekly status reports.
- Manages workload effectively and provides accurate accounting of work and time allocation.
- Provides team mentoring and leadership, contributing to a positive team.
- Experience with Follow the sun support.
- The ideal candidate will have a strong background in Financial Systems.
- Clear communication skills in both verbal and written/electronic mode.
- Proven software application troubleshooting skills.
- Create Business Requirements Documentation to enhance existing functionality and follow up with IT development and the IT Project Management department.
- Knowledge of SQL.
- Business background in financial accounting.
- Understanding of relationships (interfaces) between several systems (Finance, PSO, CRM).
- The ideal candidate will have past experience with Smartstream and/or Softrax.
- Knowledge of Microsoft SQL server (2005 and higher) and basic understanding of programming code.
- Previous customer support experience in a fast-paced, team oriented environment is also a plus.
ADDITIONAL EXPERIENCE BENEFICIAL:
- Support of PSO Systems, Documentum (IAI), Powerbuilder and financial reporting.
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THIS JOB HAS EXPIRED