Associate Program Analyst Zillow
THIS JOB HAS EXPIRED Responsibilities:
? Be a driving force and support system for integrating project tracking, building workflows, creating reporting dashboards, and other key structure for the In-Market Sales team.
? Manage the extraction of team performance metrics and leverage the data to drive improvements across the team.
? Investigate, identify and improve team processes by building efficiencies, where appropriate.
? Single point of contact in supporting a large team of account managers with:
1. Billing & cancellation requests: Serve as the primary contact for the resolution of all client inquiries related to billing, refunds, and requests for cancellation. Analyst will be responsible to save the client, determine appropriate buyout fees, and own end-to-end administration of the account.
2. Quality assurance: Spot check all transactions to ensure that revenue is accurately categorized in Salesforce.
? Driven self-starter with keen attention to detail.
? Excellent analytic skills and data-driven approach; strong proficiency in Excel.
? 1-2 years project management and customer support experience, preferably in an internet company.
? Strong multi-tasking and time-management skills.
? A quick and flexible learner. We move quickly here and the industry moves quickly, so you have to be willing and able to adapt with us.
? Strong teamwork skills and proven ability to partner across an organization to get stuff done.
||999 Third Avenue |
Seattle, WA 98104
THIS JOB HAS EXPIRED