Associate Solutions Support Engineer Ping Identity
Job Site CountryUS
DescriptionThis individual is responsible for supporting Ping Identity?s customers using Ping Federate and any of our integration kits. They must work with our customers? IT personnel to understand the nature of the issue and communicate to the customer how to resolve the issue. They must be able to work a flexible schedule supporting our worldwide customers.
? Receives and responds to emails and calls from customers.
? Opens all cases (email & phone) on CRM system.
? Conducts RTS check, suggesting alternative options for customers.
? Composes and adds to frequently-asked questions (FAQ) knowledge database.
? Contributes to support test environment to quickly replicate customer issues.
? Works flexible schedule to support our customers outside of Ping Identity business hours.
? Experience with common open source systems such as web and application servers, databases, etc.
? Web-based application consulting and support .
? Experience with at least one of the major app server environments.
? World class, interpersonal verbal & written communication skills.
? Owns responsibility and is proactive in solving issues.
? Requires minimal management attention?self managed
? Naturally driven to coordination and excellence in delivery.
? World class problem solving skills.
||Denver, CO |