Associate Technical Support Engineer Empirix
THIS JOB HAS EXPIRED ABOUT EMPIRIX
With 300+ employees worldwide, Empirix is growing revenue at double digit rates and has achieved market leadership in service assurance technologies for next generation IP communications systems including TDM, IP telephony, CTI, IVR, VoIP, SIP and Unified Communications.
Empirix solutions leverage industry best practices throughout the technology lifecycle: planning, assessment, and deployment; focused testing during roll-out; and on-going Contact Center testing and monitoring. Empirix is the only company that assures both voice quality and user experience along with data and security vulnerability at each step.
We are seeking a junior Technical Support Engineer to join our team and learn Empirix network monitoring systems ? hardware and software used to monitor carrier TDM and VOIP systems. The qualified candidate will provide phone support ? 1st level technical end-user support for the customers? and field technicians? questions and issues regarding product installations, everyday use, and configuration.
Excellent English language ? spoken and written
Knowledge of data base applications
Proficient in Linux/Unix and use of FTP
Good knowledge and/or project experience with telecommunications and/or networking equipment ? knowledge, understanding, and practical application of technologies, protocols, and related standards including routers and switches, Ethernet, WAN, etc.
Demonstrated troubleshooting and technical problem solving of network protocols, and professional telephone presence is required
Experience in supporting clients or technical support of IP networks or telecommunications.
Experience in VOIP a plus ? working knowledge of one or more of the following VOIP protocols, and their associated standards; SIP, H.323, a working knowledge of ISDN and SS7 protocols a plus.
Experience with networking diagnostic tools such as wireshark
Experience with systems/server hardware
Experience with some scripting tools
Required Education and Experience:
BS in CIS, or Telecommunications, or Systems Engineering, or equivalent
0-3 years of experience
Travel Requirements: None
Empirix is an equal opportunity employer. We consider applicants for all positions without regard to race, color, sex, religion, national origin, age, sexual orientation, marital or veteran status, genetic information, the presence of non-job related medical condition or handicap, or any legally protected status.
||Billerica, MA |
THIS JOB HAS EXPIRED