Associate Technical Support Engineer Axeda Corporation
THIS JOB HAS EXPIRED Axeda Corporation, the global provider of the most advanced cloud-based service and software for managing connected products and implementing innovative M2M applications, is looking for a talented, highly motivated Technical Support Engineer. In this role, you will provide support for our customers using the Axeda Software as a Service (SaaS) solution. You will be the first line of contact for Axeda customers, trouble shooting tier 1 technical issues. This is an incredible opportunity for you to join a growing company and make a direct impact on Axeda?s success.
Provide world-class technical support to Axeda Customers.
Ensure that Service Level Agreements (SLA) are fulfilled and ensure proper, consistent communication of issue status in accordance with SLA.
Drive the resolution of tier 1 customer issues by working to define and diagnose issues by applying technical expertise, product knowledge, communication and problem solving skills.
Prioritize issues of varying severity, and effectively manage the resolution or escalation of all issues within accepted service levels.
Appropriately update both customer and Axeda team with current status of all issues on a timely basis.
Participate in customer calls and manage customer interactions.
Proven customer facing skills
Proven diagnostic and troubleshooting abilities
Knowledge and experience with Networking (TCP/IP level, Proxy Servers, Firewalls)
Experience with distributed, internet based software systems is a plus
Essential Education and Experience:
Previous experience in a technical support team environment
BS/CS required or relevant experience
Skill in technical problem isolation and troubleshooting
Some familiarity with Internet Technologies such as JBoss, Tomcat, Apache Web Servers, and Linux is preferred
Excellent communication skills, verbal and written.
Dedication to customer satisfaction
Passionate about technology and innovation.
Strong desire to solve problems.
Versatile troubleshooter (technical problem isolation and resolution)
Ability to quickly learn new technologies
Able to work on call after normal office hours on a rotation basis
||Foxboro, MA |
THIS JOB HAS EXPIRED