Associate Technical Support Engineer Axeda Corporation
Axeda Customer Support is the gateway to advanced technical roles within Axeda. It takes technical
chops to learn how the Axeda Machine Cloud works and once you have demonstrated your abilities,
more advanced technical roles within Axeda IT, Engineering and Operations become within your reach.
The support role is paid training for your future technical career. Get to know Axeda by visiting our developer
network, register for a free account and complete the Getting Started tutorial.
After several promotions from within, we are now actively seeking our next technically sophisticated recruits to join the Axeda Support Team to support our cutting edge M2M business. With over 1.3 million connected devices, Axeda is the market leader enabling M2M application development and execution across many different industries. Axeda and its many Fortune 1000 customers are the business names you want on your expanding resume.
We are looking for eager, fast learning, technically proficient and highly professional individuals who have a firm grasp of multi-tiered application and programming concepts. The successful candidate is adept at pinpointing the failing component and is motivated to learn low level technical details to solve the problem both immediately via workarounds and permanently by identifying defects to be fixed. A sense of urgency, responsiveness and strong desire to please customers are all necessary attributes of a successful candidate for this role. You would be working alongside a highly talented and collaborative team at Axeda and your future career growth at Axeda, given your demonstrated abilities on the support team and Axeda role availability, will take you in a direction of your choice.
We?ll teach you things no one else has a clue about. Apply now!
Essential Education and Experience
BS/CS degree or similar degree or 3-4 years minimum hands-on technical experience with computer systems and programming at home, work or school.
A firm grasp of multi-tiered application and programming concepts.
Some experience troubleshooting Internet Technologies such as JBoss, Tomcat, Apache Web Servers, and Linux
Some experience troubleshooting issues related to web services/SOAP.
Database experience; Oracle experience preferred.
Customer facing experience.
Essential Skills and Requirements
Programming skills in at least one language and desire to learn other languages.
Superior communication skills with a strong ability to articulate technical concepts to a wide variety of audiences including technologists, executives and customers.
A sense of urgency to serve our customers.
Pride and a sense of reward in solving problems and making customers successful.
Professionalism and strong work ethic.
Courteous and respectful phone, email and in-person manner always.
Availability to be on call 24x7 for 1 week 2 to 3 weeks per quarter. When the team grows, the number of times one must be on call will be reduced.
A minimum 2 year commitment while at Axeda as a Technical Support Engineer.
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