Minneapolis Categories:
ASSOCIATE TECHNICAL TRAINING SPECIALIST Calabrio
THIS JOB HAS EXPIRED
POSITION SUMMARY This is an entry level training position is responsible for conducting on-site and/or inhouse training classes on industry leading software technology developed by Calabrio.
The Associate Technical Trainer is responsible for delivering existing training courses.
Assisting the other training specialists with the training materials to ensure all classes are
current and effective. Remain current on Calabrio product releases and features.
Explain complex product information to non-technical audiences. Communicate
effectively both orally and in writing.
CORE EXPECTATIONS
? Provide end user and administrator technical training for customers
? Provide end-user, administrator and deployment technical training for partners
? Provide product support and training for internal Calabrio employees
? Ensure system and on-site customer and Calabrio readiness for training
? Continually work with other training specialists and internal subject manner experts
to gain deep understanding of Calabrio software products.
? Maintains files and records of training attendance, completion, certification and
evaluation
? Develop customer relations in order to keep ongoing support and consulting best
practices
? Flexibility to travel to customer locations to deliver training whenever necessary
(approximately 50% ? 70%)
? Other core expectations will be defined by your direct supervisor/manager
CORE COMPETENCIES
? Confident in your presentation skills
? Excellent organizational and time management skills
? Ability to quickly learn and understand Calabrio solutions deployed by Calabrio and
Calabrio partners
? Strong commitment to providing exceptional customer service
? Troubleshooting and creative problem solving skills
? Possess excellent written and verbal communication skills
? Ability to adapt well to new technologies
? Ability to handle several tasks and juggle multiple priorities
? Ability to work independently and productively in an unstructured environment
ASSOCIATE TECHNICAL TRAINING SPECIALIST2 P a g e
Calabrio, Inc.
Proprietary and Confidential
? Attention to detail in all areas of the position
? Other core competencies will be defined by your direct supervisor/manager
WORKING RELATIONSHIPS
? Report to a senior level trainer or higher
? Work closely with peers, group leads and other employees and departments within
Calabrio
? Work directly with customers and partners
EXPERIENCE/EDUCATION
? Bachelor?s degree
? Proficient in Microsoft applications
? At least 3 years of solid technical training experience
? Preferred experience in the Software Industry
? Previous experience developing curriculum
Benefits:
We value our employees? time and efforts. Our commitment to your success is enhanced by our
competitive compensation and extensive benefits package including paid time off, medical,
dental, vision and 401k benefits and future growth opportunities within the company. Plus, we
work to maintain the best possible environment for our employees, where people can learn and
grow with the company. We strive to provide a collaborative, creative environment where each
person feels encouraged to contribute to our processes, decisions, planning and culture. To
learn more about our company please visit: www.calabrio.com.
| Location: | 605 Highway 169 North Minneapolis, MN 55441 United States |
|---|
THIS JOB HAS EXPIRED
Calabrio
Investors: Split Rock PartnersAll Jobs: at Calabrio
| Web Site: | www.calabrio.com |
|---|---|
| Headquarters: | 605 Highway 169 North Minneapolis, MN 55441 United States |
| Industry: | Software |
