Author Assistant AuthorHouse

Job Description:

The Author Assistant is the front line contact for the author after the required materials have been submitted. Responsible for answering a large volume of telephone and email inquiries from our customers, providing information about AuthorHouses operations and updating authors on the status of their projects. This will include information on the timelines of the process, status calls, giving directions on production procedures, general production costs, troubleshooting of website and other types of assistance. The Author Assistant provides support for the authors and account management teams.

Duties
Answering calls and email inquiries from customers
Processing paperwork and materials from customers

Gathering and relaying information through navigation of customer database

Interaction and cooperation with account managers, production, sales and promotions staff to insure accuracy of information

Quoting timeframes for completion of tasks from the above departments

Quoting general production charges

Providing direct support by receiving author requests to speak to their Design Consultant or Publishing Consultant
Assist with other projects as needed


Job Requirements:
Education: High school diploma required.

Experience: Minimum 1 year of customer service experience preferred.

Specific Skills: Superior knowledge of MS Word, Excel, PowerPoint, Outlook e-mail, Internet use, and typing skills at 50 WPM

Physical Skill: Sufficient manual and digital dexterity to work with a computer, keyboard, mouse, monitor, and phone pad.

Working Conditions: 8:00 am 5:00 pm core schedule with frequent flexibility for start and ending times. Additional hours and/or overtime depending on the position may be required due to business needs. Other duties may be required as assigned.

The above description reflects general functions of the job and is not to be construed as inclusive of every work requirement that may be inherent in the job.

Location:	1663 Liberty Drive Suite 200 Bloomington, IN 47403 United States