Back Office Data Administrator (ICT) InComm Holdings
THIS JOB HAS EXPIRED Overview:
InComm is a leading provider of cutting-edge prepaid products, services and transaction technologies to retailers, brands and consumers. InComm supports more than 400,000 points of distribution and helps retailers build prepaid card destinations, connects brands with new markets and gives consumers a simple, secure shopping experience.
InComm stays ahead of emerging trends by analyzing market needs and leveraging its global, innovative commerce platform, go-to-market expertise and extensive partner relationships. With 123 global patents, InComm is headquartered in Atlanta and has offices in North and South America, Europe and the Asia-Pacific region. For more information, visit www.incomm.com or follow us on Twitter at www.twitter.com/incomm.
This position ensures timely and accurate administration of Back Office Master Data Entry in accordance with InComm?s policies, while maintaining a high level of internal and external customer satisfaction. This position supports InVision Back Office (IBO), Billing, Closed Loop, InVision Transaction Processing (ITP), InComm Consolidated Terminals (ICT), Retail Solutions and other internal departments as related to setup and configuration of Master Data.
ICT Specific Tasks:
- Handle all IBO enrichment for merchants converting to the ICT platform. This includes the following tasks:
-Handle all requests for terminal enrichment of new parties converting to the ICT platform. This enrichment includes making updates to the properties/ settings of parties in IBO either via upload or manually.
-Handle all requests for updates to terminal information for current ICT merchants. -This includes making updates to properties/ settings in IBO.
-Handle all requests for creating new ICT merchant programs. This enrichment includes adding new products to corresponding merchant programs by validating product list, making updates to the transaction types, categories, merchant pricing, and partner pricing. This also requires careful analysis and QA from both IBO and other team members before making updates in IBO.
-Handle all requests for modifications to current ICT merchant programs. This enrichment includes adding new products, adhearing to the ICT product enrichment process, adding/modifying product categories, modifying product pricing, etc.
-Handle all billing inquiries/ discrepancies regarding current ICT merchants. This will include research in IBO regarding party identifiers, bill cycles, missing product information, reporting issues.
-Handle all reporting specifications for ICT merchants. This includes setting up new merchants with reporting specs, making changes to current specs, or researching any issues relating to current specs.
-Research price exceptions for ICT merchants.
-Review and take action on various requests/inquiries for ICT products and/or parties that are sent via email.
Generic Back Office Tasks:
Build the configuration of new merchant programs for customers being launched to Back Office
Build the configuration of new products launched to merchants in Back Office
Complete enrichment of data for all products in Back Office
Follow up with Sales Rep/Account Manager/Product Management Teams to obtain additional data for merchant billing and transaction processing configuration
Assist Billing Team with related questions and inquiries
Assist Closed Loop and ICT with related questions and inquiries
. Education & Experience:
Bachelor Degree preferred
ORACLE experience a plus
Expert in Excel
Data Analysis and Entry experience a plus
Prior exposure to a professional Sales Environment a plus
2. Skills & Abilities:
Accuracy and attention to detail
Strong interpersonal communication skills to effectively interface with internal/external customers
Ability to work independently and resolve complex problems
Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities
Competent in computer systems including desktop applications, and other data base applications
||Atlanta, GA |
THIS JOB HAS EXPIRED