Banking Account Operations Manager Cardlytics
THIS JOB HAS EXPIRED Are you one of those technically proficient and creative individuals who wish they?d had an opportunity to contribute to a major institution in its infancy? If you are, then we can?t wait to meet you! At Cardlytics, you?ll face new challenges every day that will demand new and innovative solutions. Our culture is all about working hard and playing hard in a fun-loving environment.
We are looking for an experienced Account Operations Manager to join the Cardlytic?s team! The ideal candidate must have 2-5 years? experience in customer support. Serving as the primary support person for an Account Manager this position will drive daily operations activity in support of attaining production goals.
Skills and Requirements
Proactively manages the operational requirements of assigned client base; ensuring quality delivery and maintenance support of all services to assigned client base.
Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded .
Responsible for managing and developing operational relationships for assigned client base; taking primary responsibility for driving client satisfaction with service delivery.
Facilitates initiatives between Cardlytics and the client organization that increase value and strengthen the relationship.
Collaborates with Account Manager and client on account planning.
Works with the Account Manager to direct resources and activities within the Cardlytics organization as it relates to client operational issues.
Proactively identifies opportunities for process improvements between Cardlytics and assigned client base.
Responsible for providing oversight and driving the implementation of specific client requests.
May develop project plans and statement of work documents.
Builds and maintains strong client relationships, and participates in client meetings to ensure client satisfaction.
Possesses strong technical aptitude.
Requires a minimum of 2 - 5 years of customer support experience. Previous financial services industry experience is a plus.
Bachelors degree is required, or equivalent experience.
Ability to build relationships with and influence multiple functional areas.
Ability to build consensus.
Detail and big picture orientation.
Strong interpersonal skills.
Ability to manage multiple tasks and drive issues to resolution.
Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations and external communication that includes key Cardlytics messages.
Ability to construct an effective presentation. Strong presentation skills.
We value our employees? time and efforts. Our commitment to your success is enhanced by our competitive compensation and extensive benefits package including paid time off, medical, dental and vision benefits, potential equity for strong candidates, and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.
Cardlytics is a game-changing marketing and analytics platform, providing businesses, for the first time, with a timely and complete view of consumer purchase behavior. The company has unmatched, exclusive access to current and historical purchase behavior for nearly 70 million U.S. households, capturing spending across all stores and categories. The Cardlytics platform is built upon historical consumer purchase information, provided securely by its premier network of over 300 financial institution partners, including Bank of America, PNC and Regions Bank. The company is also the pioneer and leader in the card-linked marketing space, providing both national and local businesses with revenue-generating digital and mobile marketing options, based upon its core analytics platform.
||Atlanta, GA |
THIS JOB HAS EXPIRED