Bi-Lingual Care Coach Clinician Health Integrated

JOB SUMMARY:
The Care Coaching Clinician position is responsible for conducting day-to-day care coaching activities, and any related
activities, in accordance to the Care Coaching policies and procedures. This individuals responsibilities include the
management of assigned cases to ensure members have access to appropriate health care services and return to
maximum functional capabilities. Care Coaches assess the needs of members through the use of internal, computerbased
clinical assessments and coaching interventions via telephone.
Minimum Qualifications:
Education/License/Certification:
Nursing, behavioral health, and/or healthcare sciences degree.
Licensed healthcare professional (RN, LPN, LCSW, LMHC, LMFT, PsyD)
with current, unrestricted license required.
Experience:
Direct consumer/patient care in behavioral health required
Two years clinical experience in case management and/or mental health
required.
One-to-two years critical care experience/crisis management in medical
practices or behavioral health practices preferred.
Two to three years clinical call center experience preferred.
Knowledge/Skills:
Strong communication, documentation, clinical (behavioral health), critical
thinking, and problem solving skills are essential;
Able to work in a team environment, must be flexible and able to adapt to a
changing environment;
Able to work in an environment with goals, objectives and operational
metrics;
Strong skills in dealing with difficult and challenging personalities and
situations are essential;
Excellent typing and computer skills, and ability to collect data as assigned
for reporting purposes;
Ability to communicate and work with a multidisciplinary team (internal and
external) to facilitate day-to-day workflow;
Call center knowledge desirable.

Accountabilities:
Job Performance/Responsibilities:
Adheres to goals and objectives (i.e., health care cost containment; high
quality of health care delivery system; meeting the member's individualized
health care needs; adherence with treatment regimen; returning member to
maximum functional capability) through adherence to program policies and
procedures;
Performs telephonic care coaching activities, communicating with the
multidisciplinary team in the timeframes required to meet program goals and
objectives;
Collects pertinent clinical information, documenting findings using the HI care
coaching information system program;
Summarizes and documents pertinent member data (i.e., verbal discussions
with the member/member's legally appointed representative, family,
practitioner, other health care providers or the health purchaser staff, and/or
any conferences);
Refers cases to where there is a threat of litigation and/or refers members
specified by the legal department for immediate referral.
Provides for supervision of non-clinical staff in the disease management
program by licensed or certified staff.
Work to ensure all programs effectiveness, quality, productivity profitability
and patient safety.
Identifies and communicates to supervisor all concerns related to patient
safety issues.
Consults with and seeks advice from licensed physicians with expertise
appropriate to the types of services being managed.
Customer Services-Internal:
Creates and supports a positive and supportive working environment;
Maintains a courteous and professional attitude when working with all HI staff
members and the management team;
Actively participates in any team meetings and Grand Rounds.
Actively participates in any HI committee meetings as assigned;
Serves as a positive role model for peers.
Ensures that licensed health professionals are readily available to answer
questions and
That non-clinical administrative staff is performing within the scope of the
non-clinical role.
Customer Services-External:
Works, communicates and collaborates in harmony and in a courteous and
professional manner with members, practitioners, providers, health
purchaser clients and their staff, and the HI multidisciplinary team;
Timely processes and communications, identifies and resolves all issues and
concerns related to the day-to-day activities as assigned/designated.

Location:	Tampa, FL United States