Bilingual Consumer Customer Support Specialist VisaNow.com, Inc.
THIS JOB HAS EXPIRED VISANOW.com, Inc. has changed the way companies and individuals handle immigration. Our success is built on innovative thinking that has created an entirely new, lucrative market, and has produced a track record of success among hundreds of corporations and thousands of individuals. We have our sights set on new opportunities, and we are seeking a Consumer Customer Support Specialist to join our team and help assist our individual clients in obtaining visas and green cards.
As a Consumer Customer Support Specialist you will interact with customers from all over the world who are applying for family-based visas and green cards. You?ll help them use our online web application and get the legal assistance they need for their visa/green card processing. You?ll help resolve customer problems and provide the ultimate client experience that VISANOW has come to be known for. As you interact with customers, you will have a significant effect on their lives while also contributing to the development of a successful and fast-growing company. Salary is $32,000 per year, plus a 10% bonus opportunity.
1-3 years of experience in a customer-facing role
History of international travel or interaction with people from other countries preferred
Ability to speak Spanish, Chinese, Tagalog, or Russian preferred
Assisting customers with various types of inquiries?billing questions, system usage questions, general process questions, specialized reporting needs, etc.
Contacting new customers to explain system usage and set expectations
Troubleshooting within the online system
Helping solve problems when things don?t go as planned, escalating client issues as appropriate
Making billing adjustments, issuing credits/refund requests
Helping coordinate document translation services
Key personal characteristics include:
High energy and strong work ethic
Great people and communication skills?both verbal and written
Self-motivated and high level of initiative and ownership
Ability to solve problems creatively
Works well with a team
If you are looking for a unique employment opportunity and can establish forward-looking goals and deliver measurable results, VISANOW is the place for you. We offer a very competitive compensation plan, excellent benefits including medical, dental, life, disability, 401K and a developing array of work/life benefits.
||Chicago, IL |
THIS JOB HAS EXPIRED