Bilingual Operations Assistant Iora Health
Iora Health (www.iorahealth.com) is restoring humanity to health care by building a simple yet radically different primary care model from scratch: we know each of our patients as true individuals, and proactively provide them the unique combination of care, support, and inspiration they need to live their best life. The Iora Health model of health care changes everything ? payment, staffing, processes, IT systems, and culture. We have no status quo to defend, no arcane rules we must follow. We are a fast-paced, fresh-thinking, high-growth company building a better model of health care delivery.
Iora Health patients enjoy the benefits of improved access to care, non-office based encounters (e.g. phone, video chat, email, walking groups, etc.), an accessible and transparent medical record, and robust educational offerings. Iora Health practices offer smaller panel sizes, closer relationships between patients and care teams, no billing or coding, and the opportunity to lead systemic change in health care delivery while working with a true team.
We are looking for a full time Spanish speaking Operations Assistant to join our Phoenix practice serving seniors.
Reporting to the Nurse Innovator, the Operations Assistant serves as a key member of the Iora Health team and plays a critical role in the flow of the practice. Duties specific to this position include greeting and welcoming patients, answering phones, managing the flow of medical records and other important, confidential documentation. Given the high-tech nature of the practice, this position will also be the go-to for technological questions and troubleshooting. The Operations Assistant provides support to the team doing whatever is needed to contribute to the success of the team and ensuring that patients are treated in a courteous, respectful manner.
Specific responsibilities include, but are not limited to the following:
Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations
Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, and medication refills
Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty appointment booking
Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing
Providing information and office tours for patients interested in joining the practice
Assisting the Nurse Innovator with the management of office and medical supplies, as needed
Must be fluent in Spanish
Experience in a service business required
Embraces the senior community
Tech savviness and familiarity with Apple a plus but not required
Must demonstrate excellent interpersonal communication skills both in-person and by phone
Must have the ability to work well both as a member of a team and independently
Must have exceptional organizational, problem-solving and time management skills and must be able to appropriately prioritize responsibilities
Must be open-minded, non-judgmental and compassionate
Must be flexible and comfortable with ambiguity, eager to work in a dynamic environment and willing to learn new skills
||Phoenix, AZ |