Bilingual Process Performance Consultant Mobile Productivity, Inc.

Field based individual that represents the voice and face of MPI to dealership customers.  Main job focus: driving performance improvement within inspection process resulting in increased customer satisfaction and revenue.
Qualifications/Skills:

• Bilingual English/Spanish Required

• 5+ years of dealership industry experience

• 3+ years of dealership consulting experience

• Knowledge of Dealership Fixed Operations Financial Performance and Objectives. 

• Self-motivated with little management involvement

• Strong phone communication skills; good command of the English language

• Strong interpersonal communication skills; able to interface comfortably and effectively with all levels of dealership management

• Ability to interpret analytical data and share that information clearly with dealership personnel; ability to translate data into process improvement  opportunities

•  Professional appearance a necessity

• Consultative selling experience a plus

• Strong organizational skills

• Team player; able to work effectively with other departments within MPi

• Bachelor degree or above preferred
Job functions/activities:

• Primary customer contact using consultative approach 

o Main customer contact  via monthly phone calls and as-needed  personal dealership visits

o Focused on improvement areas of the inspection process

• Proactive outbound communication to clients

o Scheduled and as-needed

o Phone conversation and e-mail follow-up

• Reviewing analyses provided by ADMs

o Present improvement opportunities to customers

o Implement and manage customers' action plans

• Visit dealerships as a follow-up to routine phone contacts

o Provide added in-dealership support to drive improvement in their inspection process

o Establish and maintain a solid business relationship with dealership personnel

• Strong product knowledge  â€" understands existing product offering and it's application within the dealership environment

o Stays current with product enhancements

o Able to effectively communicate product features to the customer 

• Ability and willingness to travel a minimum of 40%