The TAM EMEA SMB is in charge of managing the relationship with QualysGuard Express SMB customers and the primary responsibility is to take care of the overall success of Qualys' rapidly growing installed base. The Post-Sales Technical Account Manager works proactively to insure QualysGuard Express customers are successfully using and leveraging the product. The TAM will connect on a regular basis to our existing customers and perform technical check ups. He or she may perform site visits and/or also webinars to guide and inform customers in the successful use of QualysGuard within their respective organizations. The TAM may also serve as the first point of contact for Express customers and help direct inquiries to the right resources within Qualys such as support, pre-sales or management. The TAM is also responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective. The TAM will be responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as data points to drive product and company direction. Success of this role will be measured by the activity rate of Express customers, the annual renewal rate of Express customers, and the overall satisfaction of Express customers.
|Location:||United Kingdom |