Bilingual Technical Account Manager - SMB Qualys

The TAM EMEA SMB is in charge of managing the relationship with QualysGuard Express SMB customers and the primary responsibility is to take care of the overall success of Qualys' rapidly growing installed base. The Post-Sales Technical Account Manager works proactively to insure QualysGuard Express customers are successfully using and leveraging the product. The TAM will connect on a regular basis to our existing customers and perform technical check ups. He or she may perform site visits and/or also webinars to guide and inform customers in the successful use of QualysGuard within their respective organizations. The TAM may also serve as the first point of contact for Express customers and help direct inquiries to the right resources within Qualys such as support, pre-sales or management. The TAM is also responsible for answering customer inquiries and highlighting value, and benefits from a technical perspective. The TAM will be responsible for gathering customer feedback, details, and use cases and delivering that to the internal organization as data points to drive product and company direction. Success of this role will be measured by the activity rate of Express customers, the annual renewal rate of Express customers, and the overall satisfaction of Express customers.

Qualifications

• Ideal candidate will come from a security and/or networking background while performing an engineering, administration or support role
• Candidates from the following backgrounds may be a fit: Post Sales Consultants, Technical Pre-Sales Engineers, Consulting and Professional Services profiles, Technical Support Engineers, Engineering or Technical Customer Service oriented profiles
  
• General knowledge of current IT security fields including Firewall, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Vulnerability Management, Network Scanners (Nessus, nmap, Cybercop, ISS Internet Scanner), PCI, Policy Compliance and Audit Tools, other enterprise security solutions
  
• General knowledge of Desktop and Server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies, network design, and web security architectures
  
• Knowledge in variety of Regulatory Compliance issues a plus: HIPAA, GLBA, Sarbanes Oxley SOX, etc
  
• Must have a strong technical background and customer orientation and possess an excellent work ethic
  
• Excellent written and verbal communication skills
  
• Most work is done over the phone with some occasional travel to clients, partners, trade shows, etc
  
• Fluent in English plus one additional European Language.