Billing and Collections Rep I Vertafore, Inc.
THIS JOB HAS EXPIRED Here at Vertafore, we are looking for an action-oriented, customer service centric, goal-driven individual for our Billing and Collections Team. If you are a problem solver and you work well in a fast-paced, ever-changing environment, we are the team for you.
As a part of our Billing and Collections team, you will be on our front lines. You will be fielding inbound calls and emails, answering questions and routing issues outside your area of expertise. You will escalate to a Billing Representative II as appropriate. You will also play an integral part resolving accounts, by looking at them holistically to anticipate and resolve any future issues.
This is a flexible role, and you will be moving from queue to queue or task to task as needs arise.
College degree or equivalent work experience.
Regular and predictable attendance is an essential function of the job
Excellent verbal, written and telephone communication skills necessary
Effective customer de-escalation skills
2 years account billing, collections, and account resolution experience in a Software-As-A-Service (SaaS) business environment
4 Years user experience with multiple Enterprise Resource Planning (ERP) systems
Intermediate level MS Excel skills
Excellent typing skills with the ability to type 50+ words per minute with high accuracy
Ability to work effectively with, and obtain cooperation from other employees as well as outside parties
Ability to learn on the job
Quality of work to include timeliness, completeness, and accuracy
A little about Vertafore Billing and Collections in Bothell, Washington?
The Billing and Collections Team is a strong, cohesive team, focused on solutions and account resolution. We are a team of 25 or so individuals. We are fast-paced and drive for results. We work hard, play hard and celebrate our victories. We have been in the Bothell location for four years. We have met our annual objectives for each of those four years.
If you?re looking for challenge and opportunity, reach out to us at www.vertafore.com/careers.
Vertafore is transforming the business of insurance: we are the #1 software provider to both agents and carriers. In fact, 95 of the top 100 insurance agencies use products in the Vertafore suite as well as 43 of the top 50 carriers in the U.S. We are transforming our products and services, exploiting advanced techniques, to create new ?ways and means? for the insurance industry, and with that the industry is changing too.
Inc. magazine rated Vertafore as one of the nation?s fastest growing private companies and we were awarded multiple top honors in the 2011 Vanguard in Insurance Practices awards as the ?best of the best? in terms of value delivered to customers.
At Vertafore we work hard, and we play well together. We?re a mid-sized company of 1,300 so what you do, how you do it, and your ideas have impact. You can make a difference, and our employees do make the difference every day. We respect and value our team, and we look to bring the best talent together to make our future even stronger. Plenty of challenge, plenty of fun with a number 1 team in a number 1 company, making a future that matters! If you?re looking for challenge and opportunity, come join us!
As a Vertafore employee, you?ll receive generous paid time off, full benefits package and market competitive salaries. We have an active Wellness Program to keep you energized and healthy inside and outside of work. A Connect and Reward program to give thanks, reward great work and honor career milestones of your colleagues. Visit www.vertafore.com/careers today!
Vertafore Company Overview
Vertafore, Inc. is a leading provider of software and information to the insurance industry including independent agents, brokers, MGAs, carriers and reinsurers. For more than 30 years, Vertafore has leveraged a unique industry presence to deliver meaningful solutions?powerful technology, critical information and robust insights to help organizations effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 17,000 customers and 500,000 end users gain a competitive advantage to accelerate their business performance.
Currently, over 1,200 employees nationwide, with continued growth plans well into the future. Our corporate headquarters are in Bothell, WA with offices nationwide. We offer competitive compensation and benefit packages along with 18 days PTO/10 paid holidays, free parking and company sport teams and much more. A big advocate of training, development and promoting from within, we have a vested interest in our employees.
Vertafore is privately held by TPG Capital, the global buyout group of TPG, a leading private investment firm with a long-standing global presence. Founded in 1992, TPG Capital has $48 billion of assets under management and has extensive experience with global public and private investments executed through leveraged buyouts, recapitalizations, spinouts, growth investments, joint ventures and restructurings.
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THIS JOB HAS EXPIRED