Billing & Collection Analyst Vertafore, Inc.
We have an opening for a Billing Analyst position within our Customer Operations group. This position focuses on effectively addressing and resolving complex non-technical customer issues that may arise. You will develop subject matter expertise in multiple products/modules, being a role model for providing thorough and consistent documentation and mentoring others in providing excellent customer service.
You enjoy talking to both internal and external customers and handling their most complex issues
You have a desire to provide clear and concise documentation regarding customer problems and resolution
You are a critical and independent thinker and enjoy problem solving
You have a desire to work in a team environment and collaborate across departments and the organization.
You are goal driven
You ensure a positive Vertafore Customer experience
You have a strong attention to detail and the desire to be a subject matter expert
You can multi-task efficiently while maintaining accuracy.
You can understand and articulate a customer issue in a high level manner.
You thrive in a fast paced, high pressure work in environment
You see change as an opportunity to grow.
You take initiative to do what it takes to bring a given issue to resolution.
You are solution minded and have a ?can do? attitude
You seek knowledge not just the answer
You enjoy mentoring others and demonstrating sound judgment
You enjoy working projects/project integrations
College degree or equivalent work experience, including 2 years account resolution, billing, and collections experience in a Software-As-A-Service (SaaS) business environment
2 Years user experience with multiple Enterprise Resource Planning (ERP) systems
Ability to address, independently research and resolve customer billing issues timely, collecting balances owed on accounts
Ability to develop product/module and discipline knowledge
Ability to provide accurate and complete documentation to customer providing excellent customer service
Strong verbal and written communication skills
Ability to work in a fast paced environment where changes to procedures are common
Drive for resolution and strong follow up skills including analytical and critical thinking skills
Ability to problem -solve complex customer issues with little or no guidance and understanding root cause
Ability to work independently
Detail-oriented and work with a high degree of accuracy and efficiency.
Intermediate level MS Excel skills
Excellent typing skills with the ability to type 50+ words per minute with high accuracy
Ability to work effectively with, and obtain cooperation both internally and externally
Regular and predictable attendance is an essential function of the job
Ability to identify and research customer impacting trends
Guides Billing Rep I through complex dispute/account resolution
May handle special projects
Escalation point for internal and external customers
May contribute to knowledge base through the development of training and process documentation
Guide Billing Representative I & II through complex resolution and audit work
Less than 10% (domestic)
||Bothell, WA |