Billing & Collections Rep Vertafore, Inc.
THIS JOB HAS EXPIRED Vertafore is looking for a Billing and Collection Representative to combine their experience researching and resolving billing disputes, calling on past due accounts while providing excellent customer service on our inbound phone and email queues. Our department is fast paced and goal driven. Individuals who excel in this role are team players who work well with constant change, are self-motivated and learn with minimal training.
WHO ARE YOU?
You enjoy talking to both internal and external customers
You have a desire to provide clear and concise documentation regarding customer problems and resolution
You are a critical and independent thinker and enjoy problem solving
You have a desire to work in a team environment and collaborate across departments and the organization.
You are goal driven
You ensure a positive Vertafore Customer experience
You have a strong attention to detail.
You can multi-task efficiently while maintaining accuracy.
You can understand and articulate a customer issue in a high level manner.
You thrive in a fast paced, high pressure work in environment
You see change as an opportunity to grow.
You take initiative to do what it takes to bring a given issue to resolution.
You are solution minded and have a ?can do? attitude
You seek knowledge not just the answer.
QUALIFICATIONS AND REQUIREMENTS
College degree or equivalent work experience, including 2 years account resolution, billing, and collections experience in a Software-As-A-Service (SaaS) business environment
2 Years user experience with multiple Enterprise Resource Planning (ERP) systems
Ability to address, independently research and resolve customer billing issues timely, collecting balances owed on accounts
Ability to develop product/module and discipline knowledge
Drive to work with customers and take inbound and outbound calls.
Ability to provide accurate and complete documentation to customer providing excellent customer service
Strong verbal and written communication skills
Ability to work in a fast paced environment where changes to procedures are common
Drive for resolution and strong follow up skills including analytical and critical thinking skills
Ability to problem -solve complex customer issues with little or no guidance and understanding root cause
Ability to work independently
Detail-oriented and work with a high degree of accuracy and efficiency.
Intermediate level MS Excel skills
Excellent typing skills with the ability to type 50+ words per minute with high accuracy
Ability to work effectively with, and obtain cooperation both internally and externally
Regular and predictable attendance is an essential function of the job
Focus on Customers: Understands the customer perspective (internal/external) and makes decisions in the bestinterest of the customer. Sets and manages expectations to be a credible partner, effectively balancing the demands of multiple stakeholders while consistently meeting customer needs
Being Accountable: Takes initiate and capitalized on opportunities. Demonstrates persistence in delivering own results, while being focused on the highest priorities. Takes ownership for his/her own work and actions while holding others to the same standards.
Partnering and Integrating: Works effectively to collaborate within team and partner across other teams on related goals. Proactively seeks opportunities to partner and integrate work with other groups/teams to achieve shared goals.
Changing and Improving: Demonstrates readiness for change and leads others through change. Demonstrates openness to new ideas. Proactively responds to issues and new situations.
A little about Vertafore Billing and Collections in Bothell, Washington?
The Billing and Collections Team is a strong, cohesive team, focused on solutions and account resolution. We are a team of 25 or so individuals. We are fast-paced and drive for results. We work hard, play hard and celebrate our victories. We have been in the Bothell location for five years. We have met our annual objectives for each of those five years.
If you?re looking for challenge and opportunity, reach out to us at www.vertafore.com/careers.
WHY VERTAFORE: Be part of the transformation, unleash your potential and make an impact!
Over the past 40 years, Vertafore has advanced the business of insurance by bringing together the best software in the industry to help agencies, carriers, and MGAs run their organizations. Today, we?re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, cut costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore helps our customers deliver exceptional value to their clients with innovative, intuitive, and comprehensive products and services. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight?right when customers need it most.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law equal employment. Visit http://www.vertafore.com/careers today!
||Bothell, WA |
THIS JOB HAS EXPIRED