Book Consultant AuthorHouse
Call current authors to proactively sell volume books as their manuscripts ?go live?. Pro-actively call authors previously live to sell volume book opportunities.
Make 60+ outbound phone calls a day to current authors. 85%
Send promotional information and book quotes to authors. 10%
Maintain accurate and complete notes in customer database. 5%
Follow established sales process and comply with all talk time and activity requirements.
Demonstrates self-reliance by meeting/exceeding workflow needs.
Follows established processes as outlined by Manager.
Participates in process review and improvement with Manager.
Completes assigned duties based on daily business needs and individual skill set.
Consistently produces a high volume of quality work.
Is capable and adapts as needed to work under pressure and meet tight deadlines.
Complete quality assurance checks.
Perform work accurately based on job functions/responsibilities, daily business needs and individual skill set.
Always takes a courteous, helpful approach and is solution oriented.
Demonstrates outstanding customer service skills.
Works efficiently and respectfully with all customers both external and internal.
Communicates effectively, is thoughtful, articulate, clear and concise.
Is timely with all customers, both external and internal, and is available when needed.
Is prompt and accurate with information/guidance when answering questions.
Ensures a spirit of excellence, teamwork, collaboration and cooperation.
Volunteers to assist others to meet the workflow needs.
Complies with Author Solutions employee manual, guidelines, policies and procedures.
Respects and protects confidential information.
Demonstrates a positive, professional approach to work effectively with customers, vendors, and staff.
Demonstrates the ability to exercise good judgment.
Contributes to a positive, productive work environment.
Attends required and other pertinent in-services, meetings, and takes advantage of internal educational opportunities.
Maintains excellence in attendance and punctuality.
Positive communication skills, correct grammar, clear speech, provides prompt, professional responses.
Is self motivated, takes responsibility, and resolves situations.
Answers incoming calls and forwards to appropriate area.
Computer / system knowledge, proficient keyboarding skills and accuracy.
Demonstrates experience with a variety of office machines.
Ability to multi-task.
All other duties as assigned.
Builds and maintains customer satisfaction
Recognizes and anticipates customer needs
Seeks ways to improve service
Adapts to changing business needs and work responsibilities
Anticipates, plans, and is positive through change
Adjusts and provides alternate plans when necessary
Takes personal responsibility for their quality of work
Meets works schedules and deadlines
Achieves results with little oversight
Organizes and expresses information clearly orally and in writing
Listens effectively and responds appropriately
Identifies and utilizes effective communication methods
Demonstrates positive and respectful behavior
Adheres to codes of conduct and ethical principals
Demonstrates honesty and integrity
Respects differences and values diversity
Welcomes participation from others and volunteers to help when needed
Is both task and team focused
Assets/Funds/Information (amount managed/custody of confidential data):
Has access to highly confidential data with respect to company information and customer information.
Distribution of e-mail, mail, and faxes.
Access to other e-mail inboxes for general inquiries.
Handle checks and cash when necessary.
Decisions and Actions (complexity/latitude/timeliness/impact):
Analytical ability to define problems or opportunities, devises solutions, and lead implementation of solutions.
Will meet required timeliness with accuracy and in terms of completion in order to comply with business need
and company policies.
Will comply with legal and regulatory requirements.
Prioritizes tasks and primary duties within scope of position.
Primary duties should be completed daily.
High School Graduate/GED equivalent or higher.
Minimum 6 months experience sales or customer service experience
Ability to work positively as a member of a team or independently as required, Ability to interact effectively via phone primarily or email as a secondary means of communication.
Sufficient manual and digital dexterity to work with a computer keyboard , mouse and monitor, phone pad
Light to moderate lifting as one would normally encounter in an office environment, ability to sit in one place for long periods of time
8:00 a.m. - 5:00 p.m. core schedule with frequent flexibility for start and ending times and overtime may be required
||1663 Liberty Drive |
Bloomington, IN 47403