Business Analyst CH Mack

Responsible for working directly with customer business units to identify, define, document current state and map to future state of CH Mack product. Ability to work with client to prioritize gaps in current state to future state requirements of Compass functionality. Ability to translate into Configuration tasks and train client on tools such as Workflow Manager, Assessment and Reporting tools. Assists with project scoping and business process reengineering. Requires excellent oral and written communication skills, interpersonal skills, presentation skills, facilitation skills, and demonstrated success in navigating a complex organizational structure. Will mentor and coach associates and client team members. Will ensure compliance with process and tools in place and work towards continuous improvement.



Essential Functions



Assist in the preparation of scope statements for the statement of work.
Provide leadership and strategy with client team.
Elicit customer requirements on gap analysis of current state and future state.
Create Business Requirements Document, Traceability matrix, (Functional and Non-Functional requirements) based on customer requirements.
Create Process Flows, Use Cases, UI Specification as required by project.
Create Test Plan and Test Scripts.
Create Design Document and ensure working with technical team.
Assist in creation and evaluate change requests from customer.
Assist in Technical Specification working with the Technical Lead.
Provide sales support and facilitate the generation of additional business.
Maintain effective administration and organization.
Ensure compliance with PMO standards, templates, tools, process and practice.
Contribute to team effort and organizational success.
Continue your own professional development.



Mnimum Position Requirements



BS Degree in Information Technology, Computer Science, Mathematics, Engineering or equivalent.
Minimum 8 years leadership experience in BA or related environment.
Understand the Care Management workflow and continue to grow as a strategic thinker in best practice in this vertical market.
Ability to communicate with and develop relationships with technical and non-technical individuals with varying degrees of expertise and seniority.
Ability to facilitate meetings between analysts and individuals from within the business.
Ability to coordinate and facilitate customer acceptance testing and to create test scenarios.
Ability to closely manage the expectations of others.
Ability and willingness to mentor and coach more junior employees.
Ability to multi-task, make and meet project commitments and deadlines.
Strong oral and written communication skills.
General knowledge and understanding of information technology and software development lifecycles.
Familiarity with one or more common project management tools (e.g., Microsoft Project).
Experience in software development, or equivalent.
Experience in the healthcare industry.
Knowledge of Care Management workflow or healthcare experience.
Ability to translate customer requirements to technical specifications.
Strong computer & technical skills.
Effective at presenting demos.
Excellent organizational and communication skills.
Understands fundamental requirements of job.
Understand availability of information.
Competent at making presentations.
Experience with agile software development methods, or similar methodologies.
Ability to travel as needed.



Competencies/Skills



Building partnerships - Taking action to build strategic relationships with individuals, teams, departments, or organizations to help achieve business goals.
Building a successful team - Using appropriate methods and a flexible interpersonal style to help build a team; facilitating the completion of team goals.
Building Trust Interacting with others in a way that gives them confidence in ones intentions and those of the organization.
Communication Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
Customer Focus Making customers and their needs a primary focus of ones actions; developing and sustaining productive internal and external customer relationships.
Inclusion Appreciating and leveraging the capabilities, insights and ideas of all individuals. Working effectively with individuals of diverse style, ability, and motivation for a direct effect on business results.
Initiating action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
Negotiation Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
Planning and Organizing - Establishing courses of action for self and others to ensure that work is completed efficiently.
Quality Orientation - Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Technical/professional knowledge and skills-achieving a satisfactory level of technical and professional skill or knowledge for position.





Performance Measures



Ensure your utilization is 100 (excluding vacation, holidays etc) Year minimum charge-able hours. 1880 hours X 80).
Tasks are done on-time and within baseline hours.
Manages projects as if you own the business.
Reports project status and variances as honestly and accurately as possible.
Manages all projects to the highest level of profitability possible.
Conducts all activities with the highest ethical standards.
Ensure Requirements are in Scope and create any Out of Scope tasks in a Change Request.
Requirements meet Client expectations.
Contribution to High Client satisfaction.
Project source files, deliverables, documentation are archived.
Business and process documentation related to project is produced and maintained according to company standards.



Disclaimer



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Location:	10101 Alliance Road Suite 10 Cincinnati, OH 45242 United States