Business Analyst CallCopy
THIS JOB HAS EXPIRED We are seeking a Business Analyst to serve as the conduit between the customer community (internal and external customers) and the software development team. The Business Analyst provides technical vision that defines customers? needs/requests in the form of requirements and guidance that can be easily understood and acted upon by a development team.
Partner with a Product Marketing Manager and have ownership for a product line or multiple products.
Technically research competitors? products, assesses competitive advantages and determine what product features and functionality will be built.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (Functional requirements, Use Cases, GUI, Screen and Interface designs)
Develop requirements specifications according to standard templates, using natural language.
Play a proactive role in product & sprint planning and design to ensure the product meets requirements.
A degree in technical communications, CS, business administration, or equivalent work experience.
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Ability to successfully engage in multiple initiatives simultaneously.
Work independently with users to define concepts and under direction of project managers.
Understanding of PBX telephony system concepts and features.
Call Center/Contact Center management experience/understanding.
Experience with Agile development methodologies.
||Columbus, OH |
THIS JOB HAS EXPIRED