Business Analyst Command Center Fieldglass
What We Do:
The Fieldglass Vendor Management System (VMS) allows organizations to better procure and manage their flexible workforces, including contingent labor, independent contractors and services managed through Statements of Work. Leading companies rely on Fieldglass to gain visibility into complex services spend, improve worker quality, enforce corporate and external compliance and realize greater contingent workforce program efficiencies.
What Sets Us Apart:
Fieldglass was ?born cloud?. As one of the forerunner?s of today highly successful cloud delivery model, Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.
In addition to being one of the first to use a cloud delivery model:
We are the VMS market leader in global spend and have held the industry?s highest customer satisfaction rating for three consecutive years.
We hold accolades such as the Chicago Innovation Award, Brill Street Top 50 Employers for Gen Y and 2012 E&Y Entrepreneur of the Year!
We work with the world?s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS, United Airlines, Panasonic, Rio Tinto, Salesforce.com and many, many more.
Our rapidly growing global workforce of more than 275 employees has an entrepreneurial spirit and knows what it takes to get things done. We are accountable, innovative, and intellectually curious! We are the best at what we do; passionate about the work we do, and make great friends along the way.
BA Command Center:
We are currently seeking an experienced Business Analyst to join our Account Services (Command Center) team in the Chicago office. The Business Analyst will provide primary support for all users of the Fieldglass application, our proprietary services procurement application. This is a specialized position with numerous challenges and responsibilities. In this role the Business Analyst will strive to become an expert in the Fieldglass application and work with the current team of Command Center Business Analysts to reactively and proactively provide solutions for internal teams and external clients/partners. The Business Analyst will act as a consultant to clients and partners as they expand their program utilization of the Fieldglass application. Responsibilities include:
Provide exceptional support to clients, partners, and internal employees in accordance to Service Level Agreements
Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Be actively involved with the Product Management to process enhancement requests submitted by internal teams and external clients/partners
Communicate effectively with internal teams and external clients/partners to deliver product information, properly managing client?s expectations and prompt status updates as necessary
Properly document results of analysis and obtaining internal team and external clients/partners? sign-off on solutions and/or processes
Conduct training sessions for internal teams and clients/partners via web and in person
Participate on special projects and teams when required
Proactively create documentation and training sessions as needs are identified
Actively keep up to date on the Fieldglass application?s functionality, proper configuration in relation to specific client/partner needs and ultimately become an expert in the Fieldglass application
Work with minimal supervision, quickly adapt to changes, be willing to work on tasks until completion and maintain a high level of work performance and service excellence
We?re Looking For:
Fieldglass is looking for candidates that have a Bachelor Degree in Computer Science, Information Science, Information Technology, Business Administration, or related course of study/ equivalent work experience and a 2+yrs relevant work experience, preferably supporting a software application. A strong knowledge and advanced skills in MS Excel, Word, PowerPoint, & Outlook is required, as well as a solid work ethic and dedication to producing high quality accurate work. Strong analytic skills with the ability to translate business requirements into technical solutions, and outstanding interpersonal skills (written & verbal), and the ability to work closely with business and technical users of all skill levels is needed (must be able to manager user expectations effectively). Must be able to set priorities, quickly adjust to client driven changes, and firmly commit to tasks and meet deadlines, and apply problem-solving techniques to application, environment, and data issues. Someone who is results-oriented, self-motivated and organized with the ability to balance multiple priorities simultaneously would be a great fit.
What You?ll Get:
At Fieldglass we offer many great perks such as casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage, an annual global employee meeting you won?t forget, plus the occasional office beer cart, and more! In addition, Fieldglass offers a 10% target bonus.
||125 South Wacker Drive |
Chicago, IL 60606
Fieldglass is committed to providing intelligent solutions that help companies successfully acquire contingent workers, services and direct hires. Investors: Madison Dearborn Partners All Jobs: at Fieldglass
|Headquarters:||125 South Wacker Drive|
Chicago, IL 60606
|Company Profile:||An industry-leader, Fieldglass recognizes the changing organizational landscape and complex challenges that global enterprises face today. With that in mind, coupled with years of technology expertise, Fieldglass delivers award-winning InSite software to meet client needs and exceed their expectations.
InSite is the first unified technology platform that allows hiring managers, human resources personnel, staffing companies, or others to utilize one integrated resource for the entire acquisition process of all human capital. Clients find that InSite helps enforce compliance, improve service quality and gain control of complex services spend. Used by Global 2000 companies such as Allstate, GlaxoSmithKline, Johnson & Johnson, Metavante, Verizon Wireless and Wyeth, Fieldglass clients span industries including financial services, healthcare, pharmaceuticals and telecommunications. Passion, commitment, and relentless pursuit of customer satisfaction has earned the company an unparalleled client retention rate since its founding.
Founded in 1999, Fieldglass is headquartered in Chicago, Illinois with technology development offices in Naperville, Illinois, and Mumbai, India. Led by driven, experienced executives, the company includes a highly-skilled, talented staff dedicated to serving its clients and continuing to develop the best solution in the marketplace.|
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