Business Analyst SeaMobile
THIS JOB HAS EXPIRED GENERAL PURPOSE: The Business Analyst is responsible for supporting the day-to-day business operations of
IT/Voice and other assigned groups along with respective systems and supporting products. The individual will
implement process improvements and provide suggestions for better efficiencies across the department while serving as
liaison for cross-functional activities involving other groups and divisions at MTN, its partners or subsidiaries.
? Produces and analyzes quality and revenue reports.
? Works with Finance and Accounting Departments in Normalizing data.
? Regulates the resolution of trouble tickets and produces performance reports.
? Opens tickets with vendors and sees them through to resolution.
? Provides Quality Assurance and Quality Control mechanisms for business and technical processes daily.
? Updates Support Escalation Procedures among all respective stake holders.
? Creates Standard Methods of Procedure for operations as assigned.
? Support RMA and Logistical processes for onboard and shore side hardware.
? Creates usage and scalability models, generates capacity reports, and analyzes traffic, costs and revenue data.
? Alerts stakeholders when statistical data or trending pose or present threats to the desired performance of products
and related revenues, costs, marketability, maturity and operation/strategic challenges.
? Provides support to network telephony technical and support staff as appropriate, as part of team-based activities.
? Elaborate Recovery Plans for Natural Disasters, Planned Outages and Upgrades.
? Works with Telecom providers and 3rd party hardware/software maintenance vendors.
? Support of 24x7 business critical platforms and accounts.
? Other duties as may be assigned.
EXPERIENCE, QUALIFICATIONS AND SKILLS:
? BA or BS in a technical field or equivalent experience desired;
? Strong analytical skills
? Ability to work independently under general guidance and deliver results
? Excellent written and verbal skills with the ability to explain complex subject matter in simple but accurate terms
? Ability to work under pressure with aggressive deadlines
NATURE OF WORK CONTACTS: This position reports to Director of Voice Systems. Interacts with all internal
departments and with Customers and Equipment Vendors as necessary.
PHYSICAL/SENSORY DEMANDS: Must be able to use a standard keyboard and read small LCD and CRT
screens. Some domestic/international travel may be required. Must be able to lift and carry rack-mounted equipment of
various sizes and weights up to approximately 40lbs.
||Miramar, FL |
THIS JOB HAS EXPIRED