Business Analyst Xactly
There are over 13 million sales people in the U.S. and collectively these people are paid over $800 billion annually! That is bigger than all of Social Security spending in the U.S. This is a huge market opportunity and Xactly is the leader right in the middle of this market with our cloud-based, big data incentive compensation platform. Our vision is to empower all companies to incent right and we are looking for top people who will help us deliver on this huge vision.
As a prospective Xactlian (what we call our employees), it is great for you to know that we are guided by our core ?C.A.R.E.? values, which you can see on our website @ https://www.xactlycorp.com/company/xactly-trust/ (By the way? although Fun is not in our core values statement, we are a fun place to work with a great family / work life balance.)
Further, and also important to you, we won the Top Places to Work in the Bay Area Award and have also won the nationally known, Fortune magazine sponsored Great Places to Work Award @ http://www.greatplacetowork.com/2012-best-workplaces/xactly-corporation
If you are an A-player and you need to feel the boat move when you stick your oar in the water, then Xactly may be the best place for you. We would love to hear from you.
Business Analyst, Customer Support:
As an Application Support, Business Analyst you will report directly to the Manager of Customer Support. You will provide functional application support to Xactly internal and external customers. You will also be an integral part of problem resolution for complex issues partnering with our cross functional teams in QA, Engineering, and Operations. You will be required to work on complex problems, while balancing a large workload in a fast paced environment. The right person will also be comfortable interfacing with clients and managing complex and sensitive client relationships, ensuring they are fostering these relationships until resolution has been reached.
Casework providing application support for all Xactly products
Understand, replicate, validate, and resolve customer service requests from customers and partners
Document and track case history, case status and solutions
Communicate with customers regularly via phone, emails and online support tools about case status and solutions
Support testing of new product releases and patches
Submit escalations to the next level of support, operations or Engineering
Effectively communicate and document design, reliability, and maintenance problems to Engineering, Product Management, Technical Operations or Professional Services via formal escalation process
Contribute solutions to the Xactly Knowledge Base and other publications
At least two years of experience supporting in providing application support to business users (e.g., sales operations, sales, finance, HR, payroll, management)
Strong analytical and problem solving skills
Excellent customer service skills
Ability to work independently and as part of a team
Required to work off standard hours to support global customers and on-call shift rotations
Excellent written and verbal communication skills
Prior experience working with financial applications and/or working with sales commissions and reporting applications (e.g., True Comp, Varicent, Xactly, Oracle Bi, Salesforce, Oracle CRM)
||35 South Market Street |
San Jose, CA 95113